Privacy Policy

Last updated January 27, 2025

PromptLab (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our middleware services for AI LLM performance analysis and observation (“Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

Account Information: When you sign up for our Services, we may collect your name, email address, and other account-related information.
Support Requests: When you contact us, we may collect information about your inquiry or support issue.

1.2 Information We Collect Automatically

Usage Data: We collect information about your use of our Services, including log data, IP addresses, browser type, and activity within our platform.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect data to enhance your experience with our Services.

1.3 Information from Third Parties

We may collect information from third-party tools or integrations you use in conjunction with our Services.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services.
Analyze and observe AI LLM performance and optimize our platform’s functionality.
Communicate with you, including responding to inquiries or providing updates.
Ensure compliance with our Terms & Conditions.

3. How We Share Your Information

We do not sell your personal information. We may share your information:

With service providers who help us operate and improve our Services.
To comply with legal obligations, such as responding to lawful requests from law enforcement.
As part of a business transfer, such as a merger or acquisition.

4. Data Retention

We retain your information for as long as necessary to provide our Services or comply with legal obligations.

5. Your Rights

Depending on your location, you may have rights to:

Access, update, or delete your personal information.
Opt out of certain data collection practices.

6. Data Security

We use industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at norm@trypromptlab.com.