CRM for Telegram

Your Telegram bot, wired to your CRM.

Connect your company’s bot and customer chats land in PromptLab’s shared Inbox, on the right account. Reply from the CRM.

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  1. 1 · In Telegram

    @BotFather

    /newbot

    Done! Use this token to access the HTTP API: 71•••••:AAH•••••

  2. 2 · In PromptLab

    Channels · Telegram

    Bot token

    ••••••••••••••••

    Connected

  3. 3 · In the shared Inbox

    Oqtosh Plastics

    Is the 25 kg bag price still valid for October?

    Yes — shall I quote 10 t?

Customers write first. Make it easy.

Telegram doesn’t let a bot start a conversation. Put your bot’s link where customers already look — once they write, you can reply from PromptLab as often as you need.

  • On every quoteQuestions? Message us on Telegram — t.me/yourcompany_bot
  • In your email signatureTelegram: @yourcompany_bot
  • On your websiteChat with sales on Telegram →

PromptLab assistant

What’s due today?

Two tasks: • Quote 10 t for Oqtosh Plastics • Send revised pricing to Aster Resins

Your assistant lives in Telegram too

Link your own Telegram by messaging the PromptLab bot. Ask about accounts, deals and tasks in a chat, and get your daily digest and report alerts there.

Frequently asked questions

Whose bot is it?

Yours. You create it with @BotFather and connect its token, so customers see your company's name, not ours.

Why do customers have to message first?

Telegram doesn't allow a bot to start a conversation. Once a customer writes to your bot, you can reply from PromptLab as often as you need.

Does the same Inbox handle WhatsApp and Slack?

Yes. Telegram, WhatsApp and Slack conversations all arrive in the same shared Inbox.

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Want to see the platform in action?

We’ll walk you through the workflow, core systems, and how it fits into your current sales process.