PromptLab Support

PromptLab is an AI-native CRM for B2B sales teams. This page tells you how to reach us for help with any part of the product, including our third-party integrations.

Contact us

• Support email: nurilloh@trypromptlab.com

• Report a bug (opens a pre-filled email): Report a bug

• Security issues (opens a pre-filled email): Report a security issue

• In-app live chat: sign in to PromptLab at https://supplier.trypromptlab.com and click the Help button in the left sidebar. A member of our team responds during business hours.

Support team hours

Monday – Friday, 09:00 – 18:00 (San Francisco). Requests received outside these hours are answered the next business day.

First response SLA

We respond to support requests within one business day.

Knowledge base

Product documentation and per-integration guides are available at https://trypromptlab.com/docs/integrations.

What if I need something we don’t list here?

Support is handled through the email address and in-app chat above. If you prefer another channel, email us and we will work with you to find a workable option.