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Zoho CRM vs PromptLab

It's the value pick among the big generalists: free for three users, paid plans from $14 a user a month billed annually, and dozens of Zoho apps next door. For a product sale, quotes, orders and price books start at $23, samples aren't modelled, and call recording comes through marketplace telephony apps.

We record and summarise meetings natively, where it leans on marketplace telephony apps. Quotes, sales orders, price lists and sample tracking come on the $11.99 plan, and the Inbox takes Telegram as well as WhatsApp and email. One app, one price per seat.

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A summary of every meeting, with next steps

When the call ends, the summary and next actions are already written, with owners and due dates.

Calls on Zoho CRM
Zoho CRM's Calls module: a list of calls with type, duration, contact and a typed description
  • No: No AI meeting summaries
Calls logged with typed notes, no AI summary (source)
A meeting summary on PromptLab
A recorded sample debrief: the AI summary, next actions with owners and due dates, the call video with three people on camera, and who spoke how much
  • Yes: An AI summary of every meeting
Summary and next actions from the call

Telegram chats in your CRM

Your company's Telegram bot brings every buyer chat into the shared Inbox.

Messages on Zoho CRM
Zoho SalesInbox: email threads from contacts and leads on the left, one open on the right
  • No: No Telegram
SalesInbox: email sorted by CRM record (source)
Telegram in the Inbox on PromptLab
The shared Inbox open on a Telegram thread where a buyer asks for a lead time and a sample
  • Yes: Telegram in the shared Inbox
A buyer's Telegram, with a sample booked

Samples tracked from request to result

Every sample sits on a board from Requested to Delivered, linked to the account and the deal.

A pipeline on Zoho CRM
Zoho CRM's kanban view of deals in columns with a total per column
  • No: No sample tracking
Deals in a kanban view, grouped by a field (source)
Samples on PromptLab
A samples board with Requested, Preparing, Sent and In Transit columns, each sample with its account and tracking number
  • Yes: Samples tracked on the deal
Each sample by status, with its tracking number

Price and features at a glance

A low-cost suite of more than 50 apps, or one focused app? We put quotes, samples, price lists and meeting recording in one app on the $11.99 plan, so there's nothing to assemble.

Feature
Zoho CRM
PromptLab
Pricing and setup
Free trial
Number of pricing plans
4
3
Paid plansPer seat per month
$14 – $52
$11.99 – $99
Import from CSV and Excel
Sales management
Deal pipelines
Quotes
From$23/month
Sales orders
From$23/month
Sample tracking
Price lists
From$23/month
Meetings and calls
Meeting recording and transcripts
Via marketplace
AI meeting summaries
AI follow-up email drafts
From$23/month
Meeting scheduler and call dialer
Via marketplace
From$23.99/month
AI and automation
CRM fields filled in from calls
From$40/month
Connect Claude or ChatGPT (MCP)
Workflow automation
API and webhooks
From$23.99/month
Conversations
Gmail and Outlook email sync
WhatsApp conversations
Telegram conversations
Save LinkedIn profiles
From$23/month
Privacy and security
Single sign-on (SSO)
From$40/month
From$99/month

Zoho CRM prices (billed annually) and features checked on 30 September 2026 at Pricing, Features, WhatsApp integration, MCP. Ours are billed monthly; Enterprise is $79 a month billed yearly. See our pricing page.

Samples, quotes and orders on the first plan

Zoho CRM adds quotes, sales orders and price books from $23 a user a month, billed annually. Sample tracking isn't built in at any tier, so samples go out untracked or on a spreadsheet.

On our $11.99 Basic plan, quotes, sales orders, price lists and sample tracking all sit on the account and the deal. Before quoting, a rep can see which samples went out.

A sample request packed into a box, with feedback received

Meetings recorded without a telephony app

It offers call recording through telephony apps from its marketplace, but there are no AI meeting summaries. What was agreed on a video call depends on the rep's notes.

We record Zoom, Meet and Teams calls ourselves, on every plan, with nothing extra to install. The summary, the follow-up draft and the updated CRM fields are ready when the call ends.

A video call with an audio waveform and an AI summary card

Telegram alongside WhatsApp and email

WhatsApp works inside it, but Telegram isn't supported. Where customers prefer Telegram, those chats stay on personal phones and out of the CRM.

We bring Telegram and WhatsApp into one shared Inbox beside Gmail and Outlook, on your company's own bot and WhatsApp Business number. Each conversation sits on its contact.

A chat bot passing a conversation to a CRM card

One focused app, not a suite to assemble

Breadth is Zoho's strength: more than 50 apps, from Books to Desk. Running a product sale on it can mean stitching CRM modules, marketplace telephony and other Zoho apps together.

We are one sales app. Deals, quotes, samples, meetings and conversations share the same account record, and Claude or ChatGPT can work with all of it over MCP on every plan.

Puzzle pieces fitting into one app

How to switch from Zoho CRM

Four steps to move your team and your data over.

Records moving from an old CRM into PromptLab
1. Export each Zoho module

Go to Setup → Data Administration → Export, choose a module such as Leads, Contacts or Deals, and download it as CSV.

2. Select Import in PromptLab

Open the Accounts, Contacts or Deals list, select Import and upload the CSV file, or pick it from Google Drive.

3. Map fields, then repeat

Match its fields to ours and import. Repeat for quotes, sales orders, tasks and notes from their own lists, so the full account history arrives.

4. Hand it over on Enterprise

For a large Zoho account, our Enterprise plan adds data migration support and a dedicated account manager. Or run the move yourself during the 14-day free trial.

How do we stack up against other CRMs?

The other CRMs sales teams weigh us against, one side-by-side page each.

Works with the tools you already use

Email, calendar, meetings, chat and AI assistants, connected in a few clicks.

  • Gmail
  • Outlook
  • Google Meet
  • Zoom
  • Microsoft Teams
  • Slack
  • Salesforce
  • HubSpot
  • WhatsApp
  • Telegram
  • Claude
  • ChatGPT
See all integrations

Frequently asked questions

Is Zoho CRM a CRM?

Yes. It's the sales CRM inside Zoho's suite of more than 50 business apps, and it is free for up to three users.

Which is better, Zoho CRM or PromptLab?

Choose it for accounting, help desk and CRM from one vendor at a low price; the breadth of its suite is its strength. Choose us if you sell products and want samples, native meeting recording and Telegram in one app from the first plan.

Is PromptLab cheaper than Zoho CRM?

At entry level, yes: $11.99 a user a month against Zoho's $14 billed annually. Its free plan for three users costs less, but its quotes and price books start at $23, while we include them from $11.99.

Can I move my data over?

Yes. Export each module from Setup → Data Administration → Export, then select Import on our Accounts, Contacts or Deals list and map the fields.

Who is PromptLab best for?

Suppliers and distributors that quote, sample and follow up over email, WhatsApp and Telegram. If you need accounting and a help desk from the same vendor, Zoho's suite covers more ground.

Sell more. Spend less time on admin.

Every plan starts with a 14-day free trial.

Try PromptLab free