Trengo vs Wati: which WhatsApp inbox should you choose in 2026?
Trengo is an omnichannel inbox with email and Telegram; Wati is a WhatsApp-first inbox with cheaper plans. Pricing, broadcasts, chatbots and CRMs compared.
Published 20 October 2026. Prices and features from each vendor's own pages.
The short answer
TrengoPaid from €299/workspaceChoose it if you want email and Telegram in the same inbox as WhatsApp.
WatiPaid from $39/workspaceChoose it if you want the lowest price to start, from $39 a month.
PromptLabIn the CRM from $11.99/seatChoose it if your buyers message on WhatsApp and Telegram as well as email.
Trengo and Wati both give a team a shared inbox on the WhatsApp Business API. Trengo is an omnichannel inbox that also covers email, Instagram, Facebook and Telegram. Wati starts from WhatsApp and adds Instagram, Messenger and TikTok.
Below, the two are compared on price, how usage is charged, channels, broadcasts, chatbots and CRM links. Every figure comes from the vendors' own pricing and product pages; prices are per workspace a month, billed annually, unless we say otherwise. Trengo publishes its prices in euros, so those are shown in euros.
Trengo vs Wati at a glance
With PromptLab in the third column: the same job done inside a CRM.
| Checked on 20 October 2026 | Trengo | Wati | PromptLab |
|---|---|---|---|
| Pricing | |||
| Free plan | |||
| Paid plans, a month | €299 – €499 per workspace | $39 – $199per workspace | $11.99per seat on Basic |
| Free trial | 7 days | ||
| Billing | Billed annually | Billed annually | Billed monthly |
| WhatsApp inbox | |||
| Telegram | |||
| Email in the same inbox | |||
| Instagram and Messenger | |||
| WhatsApp broadcasts | Add-on | ||
| Chatbots and auto-replies | |||
| CRM integrations | HubSpot, Salesforce | HubSpot, Salesforce | Built in |
Pricing: €299 to €499 against $39 to $199
Trengo has Boost at €299 a month and Pro at €499, with Enterprise on quote. Wati has Growth at $39, Pro at $79 and Business at $199. Wati is the lower entry, and the two use different currencies, so compare them at the current exchange rate.
Both include users. Trengo's Boost includes 10 and Pro 20, with extras at €25 and €40 a month. Wati's Growth includes 3 and cannot add more, while Pro and Business include 5, with extras at $24 and $59. Wati has a 7-day trial and Trengo a free trial; neither lists a free plan.
How usage and WhatsApp fees are charged
Trengo meters conversations, meaning any reply within a 7-day window: 6,000 a year on Boost and 18,000 on Pro, with extra conversations at €15 per 100. Its pricing page lists all WhatsApp service conversations as free, and charges additional WhatsApp, voice and SMS with an AI surcharge per usage.
Wati bills per message by its rate card, and the price varies with the recipient's country and the template type. It has no setup fee for the WhatsApp API. Extra automation triggers are $25 a month per 1,000, and each extra WhatsApp number is $29 a month.
Channels, Telegram and email
Trengo's inbox and the WhatsApp Business API are on every plan. Its help centre has set-up guides for email, Facebook, Instagram, Telegram and TikTok. Teammates can also share one WhatsApp number.
Wati covers WhatsApp, Facebook, Instagram, TikTok and a website widget, with SMS on Business. Its pricing and comparison pages list no Telegram or email channel. A team that needs either should lean towards Trengo.
Broadcasts, chatbots and AI
Wati is stronger on broadcasts. Growth includes 15,000 a month, and Pro and Business are unlimited. Trengo sells broadcasting as an add-on on every plan.
Trengo includes its AI Agent (HelpMate), AI Journeys and auto replies from Boost. Wati's Growth has 1,000 automation triggers a month, and advanced chatbots and routing start on Pro. Its Astra AI Agents are a separately priced add-on.
CRM links and support
Trengo's integrations page lists HubSpot, Salesforce, Pipedrive, Zoho CRM, MS Dynamics and Copper. Wati's Growth has 2 CRM or commerce integrations, Pro has 5 including HubSpot, and Business is unlimited including Salesforce.
On support, Trengo's Boost has email and messaging support, with live chat and phone support from Pro. Wati's Growth has email support five days a week, and Pro and Business have email and chat support every day.
We make PromptLab, so here is where it fits.
Or run WhatsApp from inside your CRM
PromptLab's inbox puts WhatsApp, Telegram and email threads in one place, each linked to its contact and deal. Connect a WhatsApp Business number, or a personal WhatsApp or Telegram account by scanning a QR code.
Assign a conversation to a teammate and leave internal notes on the thread. There are no chatbots or broadcasts, so it suits teams that sell one conversation at a time rather than run support at volume.
Which should you choose?
Choose Trengo if…
- You want email and Telegram in the same inbox as WhatsApp.
- You want an AI agent and AI journeys included from the €299 plan.
- You want live chat and phone support from the Pro plan.
Choose Wati if…
- You want the lowest price to start, from $39 a month.
- Your team lives on WhatsApp, Instagram and Facebook.
- You send many broadcasts and want 15,000 a month included from the cheapest plan.
Choose PromptLab if…
- Your buyers message on WhatsApp and Telegram as well as email.
- You want every chat on the contact and deal it belongs to.
- You want the inbox, quotes and orders in one CRM, priced per user.
Frequently asked questions
Is Wati cheaper than Trengo?
On the headline price, yes: Wati runs from $39 to $199 a month and Trengo from €299 to €499, both billed annually. Wati's per-message fees come on top, and Trengo's price depends on its conversation allowance.
Does Wati support email or Telegram?
Wati's pricing and plan comparison pages list no email or Telegram channel. Trengo's inbox handles email, and its help centre has a guide for Telegram.
Do Trengo and Wati have a free plan?
Neither lists a free plan. Wati gives a 7-day trial and Trengo a free trial.
Which one has WhatsApp broadcasts?
Both. Wati includes 15,000 broadcasts a month on Growth and unlimited on Pro and Business. On Trengo, broadcasting is an add-on on every plan.
How many users do the plans include?
Trengo includes 10 users on Boost and 20 on Pro. Wati includes 3 on Growth, which cannot add more, and 5 on Pro and Business.
Is there a CRM with a WhatsApp inbox built in?
Yes. PromptLab's shared inbox handles WhatsApp, Telegram and email on every plan, from $11.99 a user a month, with each conversation linked to its contact and deal and a 14-day free trial.
Sources
- Trengo, checked on 20 October 2026: Trengo pricing, Trengo WhatsApp, Trengo integrations, Trengo help centre
- Wati, checked on 20 October 2026: Wati pricing, Wati plan comparison
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