Vektan Chemical’s story
Vektan Chemical grew out of a trading business. Vektan Trading was set up in 2006 to trade construction materials, and in 2008 the company began producing a wide range of roofing materials. In 2016 it turned to chemistry, starting polyethylene wax production in Tashkent with a capacity of 8,000 tonnes a year, and a year later it introduced the Vektan Chemical trademark.
Today it describes itself as a privately owned specialty additive company focused on high-quality synthetic waxes. In 2021 it opened a modern plant that doubled capacity to 16,000 tonnes a year, and in 2022 it established strategic partnerships with key international clients. Behind the product sits a team of specialists in R&D and technical service, who tailor solutions for customers abroad as well as at home.
The next step is across the Atlantic. In December 2025, Hitchcock’s economic development corporation announced that the company had bought a 35,000 sq ft facility in Hitchcock, Texas, near Houston. It will be Vektan Chemical’s first manufacturing site in the US, a long way from the construction materials it started out trading.
Leads that slipped away
Growth brought a new plant, more grades and more markets, and with them more leads and deals open at the same time. Each buyer has its own application, its own volumes and its own questions about a grade, and sales cycles are long, with several quotes and negotiations running at once. The team kept track of all of it in spreadsheets and notes.
That worked less well as the number of buyers grew. Some leads were simply left: nobody followed up, and they never reached the final stage. Keeping a consistent approach across leads was hard, especially when priorities shifted and attention moved to whatever was most urgent that week.
Timing suffered too. Follow-ups sometimes went out too late, and the team lost sight of which leads were still active. Much of the work became a matter of reacting to emails as they arrived, and an email that was missed or answered late could cost a buyer’s interest.
“Before PromptLab we used spreadsheets and notes, and some leads were simply left: we forgot to follow up and bring them to the final stage. It was difficult to keep consistency across leads, especially when priorities shifted. Sometimes we followed up too late and lost sight of which leads were still active.”
Status by word of mouth
For managers, the same gap showed up as a lack of visibility. A manager who wanted to know where a deal stood had to ask. The answer came from whoever was handling the buyer, pieced together from their inbox, their chats and their memory, and it was often out of date by the time it arrived.
A second question meant a second round of messages, and a view of the whole pipeline meant asking everyone at once. When status lives in people’s heads, managers cannot see which deals are stalling until it is late, and the team spends part of its day reporting on its work instead of doing it.
Quotes that took days
Quotes had their own bottleneck. Before one could go to a buyer, its data had to be cleaned by hand: products checked, prices confirmed and details brought into line with what had been agreed. For a company selling technical grades, a quote is not a formality. It is often the moment a buyer puts suppliers side by side.
That clean-up took days. Every day a quote spent in preparation was a day the buyer waited, and a day in which another supplier could answer first. The work was repetitive, but it could not be skipped, because a wrong figure is much harder to correct once the quote has been sent.
The PromptLab moment
Vektan Chemical needed one place where leads, deals, quotes and the conversations behind them sit together, so that the state of a deal is something you look up rather than something you ask about. PromptLab is built for companies that sell physical products to industrial buyers, with quotes, samples, price lists and sales orders alongside the pipeline, so the team did not have to bolt them onto a general-purpose CRM.
With deals, quotes and conversations in PromptLab, managers no longer have to ask where a deal stands. They can see it for themselves, in the same records the team works in every day, and the answer is as current as the last update. The move did not ask the team to change what it sells or who it sells to. What changed is where the work is recorded, and who can see it once it is there.
“The biggest change is visibility. We finally understand what’s happening across deals without asking the team.”
How Vektan Chemical uses PromptLab
The team uses PromptLab along the whole path of a deal, from the first conversation with a buyer to the quote that closes it. Before signing up, it expected the change to be hard to adapt to. In practice the system was easy to use, and much of the time-consuming work disappeared. Four parts of the work changed the most.
“Naturally we expected it to be hard to adapt, but in reality it was very easy to use, and most of the time-consuming tasks disappeared.”
Leads followed up, not forgotten
Every lead and deal has a place in PromptLab, with its next step attached. Follow-ups are tasks with an owner and a due date, linked to the buyer they concern, so a lead does not drop out of sight because it was only ever in someone’s notes.
That changed how the team works with leads. Instead of reacting to emails as they arrive, it approaches leads proactively, and conversations follow a clearer structure from the first contact to the final stage. Pending quotes stay in view until they are answered.
Consistency is easier too. When priorities shift, open leads and their next steps are still on the list, so they are picked up again rather than left behind. The team has noticed that customers respond more quickly when communication is consistent.
“After switching to PromptLab, our conversations became more structured and we started approaching leads proactively. Before, we just reacted to emails, and some were forgotten or answered late. It helped us stay on top of pending quotes, and with consistent communication we noticed customers responding more quickly.”
A pipeline managers can read
Every deal sits in a pipeline, linked to the buyer’s account, its contacts and its quotes. The stage shows where the deal is, and the record holds the history behind it: what was discussed, what was sent and what happens next. A manager opening a deal sees the same picture as the person handling it.
Conversations are part of that picture. Emails and messages with buyers are kept on the account they concern, so the context of a deal does not stay in one person’s inbox. When someone asks why a deal has moved, or why it has not, the answer is already on the record.
Updating a deal is part of working on it rather than a separate chore. When a quote is created or a conversation is logged, the record changes with it, so the pipeline reflects the latest work without anyone filling in a status report at the end of the week.
Quotes reviewed, not rebuilt
Quotes are built in PromptLab from the company’s own products and price lists, and linked to the deal they belong to. Products and prices come from the catalogue rather than from an old document, and unit cost sits beside unit price on every line, so the margin is visible before anything goes out.
Quote data that used to take days to clean is ready in minutes. The team checks it and sends, and the quote stays on the deal, where managers can follow its status as it moves from draft to approval.
The time saved goes back to the buyer. Instead of spending days preparing a document, the team can answer a request while the buyer’s interest is fresh, and spend its effort on the conversation around the price rather than on the figures themselves.
“We have full visibility for the first time. Quotes that took days to clean now take minutes.”
One view of every deal
Managers and reps look at the same deals, quotes and conversations, so a status question is answered by opening PromptLab rather than by asking a colleague. Saved views filter and sort the pipeline by owner, stage or any other field, so each person sees the slice of it they need.
Reports and dashboards read from the same data. Instead of collecting updates by message before a review, managers open a report on the pipeline, such as deals by stage, by owner or by month. The numbers come from the work itself, not from a summary someone prepared for the meeting.
Ready for a second continent
Vektan Chemical is preparing to manufacture in the United States as well as in Tashkent. A second site means more buyers, more conversations and more quotes, spread across markets and time zones. The habits the team has built in PromptLab, with leads, deals, quotes and conversations kept in one place, are the ones that keep that growth visible.
The same approach can travel with the company. A team working with buyers in the US can use the same pipeline, the same price lists and the same quotes as the team in Tashkent, and managers can see both from one place. For other companies with long sales cycles, several quotes at once and ongoing negotiations, Vektan Chemical’s advice is simple: structure helps, as long as it does not make the work more complicated.
“It would benefit companies with long sales cycles, with multiple quotes at the same time and ongoing negotiations. I would really recommend PromptLab to them, because it brings structure without making things complicated.”
