Aircall vs Dialpad: which sales dialer should you choose in 2026?

Aircall is a cloud phone system for sales and support; Dialpad Sell is an outbound sales product with AI coaching. Prices, dialer, AI and SMS compared.

Published 20 October 2026. Prices and features from each vendor's own pages.

The short answer

AircallPaid from $30/seat

Choose it if you want a power dialer from $50 a licence, against $79 on Dialpad Sell.

DialpadPaid from $39/seat

Choose it if you want AI transcripts and recaps on a $39 entry plan.

PromptLabIn the CRM from $23.99/seat

Choose it if your reps call customers they already work with, not long cold lists.

Aircall is a cloud phone system for sales and support teams, with a shared inbox and a power dialer. Dialpad is an AI communications platform, and Dialpad Sell is its outbound sales product, built around AI call recaps and real-time coaching.

Below, the two are compared on price, numbers and dialling, AI, and SMS and routing. We use Dialpad Sell, because it is Dialpad's sales product. Every figure comes from the vendors' own pricing and product pages; prices are per user a month, billed annually, unless we say otherwise.

Aircall vs Dialpad at a glance

With PromptLab in the third column: the same job done inside a CRM.

Aircall vs Dialpad, with PromptLab: prices and features
Checked on 20 October 2026	Aircall	Dialpad	PromptLab
Pricing
Free plan
Paid plans, a month	$30 – $50per seat	$39 – $79per seat	$23.99per seat on Professional
Free trial
Billing	Billed annually	Billed annually	Billed monthly
Sales calling
Phone numbers	1 local or toll-free	1 per user	1 local, US or Canada
Call recording
Call transcripts and AI summaries	From$50/month
Power dialer	From$50/month	From$79/month
SMS from the same number
IVR and call routing
CRM integrations	250+	Salesforce, HubSpot	Built in

Pricing: $30 to $50 against $39 to $79

Aircall's two published plans are Essentials at $30 a licence and Professional at $50, with Enterprise by quote. Every plan needs at least 3 licences. Dialpad Sell has three published plans: Essentials at $39, Advanced at $59 and Premium at $79. Monthly billing costs $49, $70 and $95.

Dialpad's separate phone product, Dialpad Connect, is cheaper, at $15 for Standard and $25 for Pro, with a 14-day free trial. Neither Aircall nor Dialpad has a free plan, but both let you try before you pay.

Numbers and the power dialer

Aircall includes one local or toll-free number per plan, and extra numbers cost $6 a month. Its Power Dialer, voicemail drop and outbound call campaigns start on Professional at $50. For domestic outbound calls on Essentials and Professional, its plan table says to contact Aircall for rates, although its FAQ says US and Canada calling is unlimited.

Dialpad Sell gives every user a direct line, with unlimited US and Canada minutes on Essentials. Extra local and toll-free numbers are an add-on. Voicemail drop and local presence dialling come with Advanced at $59, and Dialpad Dialer, its progressive dialer for working through a list, needs Premium at $79.

AI, transcripts and coaching

Dialpad puts AI transcripts and recaps on its entry plan, with 1-year recording and transcript retrieval. Live Coach starts on Advanced at $59, and AI CSAT, scorecards and playbooks start on Premium at $79.

Aircall includes call recording and AI transcripts on Essentials. Call summaries and sentiment analysis start on Professional at $50, and AI Assist Pro, for real-time help during calls, is a $49 a seat add-on.

SMS, routing and CRM integrations

Aircall includes SMS and MMS, IVR and call routing on Essentials, with 4,000 outbound messages per user a month and 250+ integrations. HubSpot, Zendesk and Pipedrive integrations are on Essentials, and Salesforce starts on Professional.

Dialpad Sell includes department IVR, round-robin routing and inbound SMS on every plan, but its outbound allowance is 250 SMS, pooled across the whole account. Dialpad says Sell integrates with Salesforce, HubSpot and Zoho.

We make PromptLab, so here is where it fits.

Or call from inside your CRM

PromptLab's Professional plan has a dialer in the browser. You get a local US or Canadian number, call contacts from their record and take inbound calls, with voicemail for the ones you miss.

Every call is recorded, transcribed and summarised, and the action items land on the contact. Two-way SMS runs from the same number. There's no power dialer or IVR, so a team that works long call lists will still want a dedicated dialer.

See what's in each plan

Try PromptLab freeIncluded in PromptLab Professional, from $23.99 a user a month, with a 14-day free trial.

Which should you choose?

Choose Aircall if…

You want a power dialer from $50 a licence, against $79 on Dialpad Sell.
Your team texts a lot and wants 4,000 outbound SMS per user a month.
You want a shared call inbox and 250+ integrations.

Choose Dialpad if…

You want AI transcripts and recaps on a $39 entry plan.
Your reps need voicemail drop, local presence dialling and live coaching from $59.
You want a direct line for every user and unlimited US and Canada minutes.

Choose PromptLab if…

Your reps call customers they already work with, not long cold lists.
You want every call recorded, summarised and logged on the contact without a sync.
You want calls, SMS, email and WhatsApp in one CRM.

Frequently asked questions

Is Aircall or Dialpad cheaper?

Aircall is cheaper next to Dialpad Sell: $30 to $50 against $39 to $79 a user a month, billed annually. Dialpad's business phone product, Connect, is cheaper still at $15 and $25.

Does Dialpad have a power dialer?

Yes. Dialpad Dialer, a progressive dialer that calls through a list and connects reps only to answered calls, comes with Dialpad Sell Premium at $79 a user. Aircall's Power Dialer starts on Professional at $50 a licence.

Does Aircall have a minimum number of users?

Yes. Every Aircall plan needs at least 3 licences, and Enterprise is for teams of 25 or more.

Do Aircall and Dialpad have free trials?

Aircall's pricing FAQ says it offers free access to test the platform. Dialpad Sell Essentials can be tried free, and Dialpad Connect has a 14-day free trial. Neither has a free plan.

Is there a CRM with a built-in dialer?

Yes. PromptLab's Professional plan, at $23.99 a user a month, includes a browser dialer with a local US or Canadian number, call recording, transcripts, AI summaries and two-way SMS, with a 14-day free trial.