Aircall vs JustCall: which sales dialer should you choose in 2026?

Aircall is a cloud phone system with a shared inbox; JustCall is a phone and SMS platform with dialers. Prices, power dialer, SMS and AI compared plan by plan.

Published 20 October 2026. Prices and features from each vendor's own pages.

The short answer

AircallPaid from $30/seat

Choose it if your team wants a shared call inbox and 250+ integrations.

JustCallPaid from $29/seat

Choose it if you want unlimited outbound minutes in your region included in the seat price.

PromptLabIn the CRM from $23.99/seat

Choose it if your reps call customers they already work with, not long cold lists.

Aircall and JustCall are both cloud phone systems for sales and support teams, and both connect to your CRM. Aircall leans on a shared inbox for the whole team and AI voice agents that answer calls. JustCall puts calls, SMS and workflows on one platform and sells dialers on top.

Below, the two are compared on price, calling costs, the power dialer, AI, and SMS and integrations. Every figure comes from the vendors' own pricing and product pages; prices are per user a month, billed annually, unless we say otherwise.

Aircall vs JustCall at a glance

With PromptLab in the third column: the same job done inside a CRM.

Aircall vs JustCall, with PromptLab: prices and features
Checked on 20 October 2026	Aircall	JustCall	PromptLab
Pricing
Free plan
Paid plans, a month	$30 – $50per seat	$29 – $89per seat	$23.99per seat on Professional
Free trial		14 days
Billing	Billed annually	Billed annually	Billed monthly
Sales calling
Phone numbers	1 local or toll-free		1 local, US or Canada
Call recording
Call transcripts and AI summaries	From$50/month
Power dialer	From$50/month	From$49/month
SMS from the same number
IVR and call routing
CRM integrations	250+	100+	Built in

Pricing: $30 to $50 against $29 to $89

Aircall has two published plans: Essentials at $30 a licence and Professional at $50. Enterprise is by quote and starts at 25 licences, and every plan needs at least 3 licences. JustCall's AI Communication Suite has three published plans, Team at $29, Pro at $49 and Pro Plus at $89, with Business by quote. Team, Pro and Pro Plus need at least 2 licences.

Calling costs differ. JustCall includes unlimited outbound and inbound minutes in your region on every plan, under a fair usage policy. Aircall's page is less clear: its plan table says to contact Aircall for outbound call rates and bundles on Essentials and Professional, while its FAQ says outbound domestic calling is unlimited in the US and Canada. Ask Aircall before you compare totals.

Power dialer and outbound calling

Both keep the power dialer off their cheapest plan. Aircall's Power Dialer and outbound call campaigns start on Professional at $50. JustCall's power dialer starts on Pro at $49, together with bulk SMS campaigns and queue callback.

JustCall also sells a separate Sales Suite, SalesPro, by quote, with a predictive dialer of up to 10 lines. Aircall's pricing page lists no predictive dialer. A team that wants to dial several lines at once will look at JustCall first.

Recording, transcripts and AI

Both record and transcribe calls on the entry plan. Aircall's call summaries, key topics and sentiment analysis start on Professional at $50; before that they need the AI Assist add-on. AI Assist Pro, with real-time help during calls, is $49 a seat a month.

JustCall includes unlimited AI transcription minutes on every plan, and says every recorded call comes with a transcript and a summary. AI call scoring, real-time agent assist and sentiment analysis start on Pro Plus at $89.

SMS, call routing and CRM integrations

Both include SMS and IVR on the entry plan. Aircall includes SMS and MMS, with 4,000 outbound messages per user a month in the US, Canada, UK, Australia, France and Germany. JustCall's Team plan includes 500 SMS segments and Pro includes 1,000; SMS sent by workflows and bulk campaigns sits outside those credits.

On integrations, Aircall lists 250+ and JustCall lists 100+. Aircall's HubSpot, Zendesk and Pipedrive integrations are on Essentials, while its Salesforce integrations start on Professional. JustCall's Salesforce CTI starts on Pro.

We make PromptLab, so here is where it fits.

Or call from inside your CRM

PromptLab's Professional plan has a dialer in the browser. You get a local US or Canadian number, call contacts from their record and take inbound calls, with voicemail for the ones you miss.

Every call is recorded, transcribed and summarised, and the action items land on the contact. Two-way SMS runs from the same number. There's no power dialer or IVR, so a team that works long call lists will still want a dedicated dialer.

See what's in each plan

Try PromptLab freeIncluded in PromptLab Professional, from $23.99 a user a month, with a 14-day free trial.

Which should you choose?

Choose Aircall if…

Your team wants a shared call inbox and 250+ integrations.
You text a lot and want 4,000 outbound SMS per user a month.
You want AI voice agents that answer calls, with 50 minutes a month included.

Choose JustCall if…

You want unlimited outbound minutes in your region included in the seat price.
You need a predictive dialer of up to 10 lines, or workflows beside calls and SMS.
You want a 14-day trial with no credit card and a 2-licence minimum.

Choose PromptLab if…

Your reps call customers they already work with, not long cold lists.
You want every call recorded, summarised and logged on the contact without a sync.
You want calls, SMS, email and WhatsApp in one CRM.

Frequently asked questions

Is Aircall cheaper than JustCall?

On the entry plan the two are close: Aircall Essentials is $30 a licence and JustCall Team is $29, both billed annually. Aircall needs 3 licences and JustCall needs 2. JustCall includes unlimited outbound minutes in its region, while Aircall's plan table says to contact it for outbound rates on Essentials and Professional.

Which has a power dialer, Aircall or JustCall?

Both do, on their middle plan. Aircall's Power Dialer starts on Professional at $50 a licence, and JustCall's starts on Pro at $49 a user.

Do Aircall and JustCall include SMS?

Yes. Aircall includes SMS and MMS on Essentials, with 4,000 outbound messages per user a month, and JustCall includes 500 SMS segments on Team and 1,000 on Pro and Pro Plus.

Does JustCall have a free trial?

Yes, a 14-day free trial with no credit card required. Neither JustCall nor Aircall has a free plan, and Aircall says it offers free access to test the platform before you commit.

Is there a CRM with a built-in dialer?

Yes. PromptLab's Professional plan, at $23.99 a user a month, includes a browser dialer with a local US or Canadian number, call recording, transcripts, AI summaries and two-way SMS, with a 14-day free trial.