Copper vs PromptLab
CopperIt's the CRM for Google Workspace teams, running inside Gmail and Calendar, adding prospects from LinkedIn without switching tabs, and syncing Drive and Contacts on every plan. For a team selling physical products, the gaps show early: quotes need a marketplace app, there's no sales order or sample tracking, and Basic stops at 2,500 contacts.
Your email still lands in the CRM on its own: we capture Gmail, Outlook and IMAP, and our Chrome extension saves LinkedIn profiles. Then we go further, with quotes, samples, price lists and sales orders, and every meeting recorded and summarised, on all three plans.
A summary of every meeting, with next steps
When the call ends, the summary and next actions are already written, with owners and due dates.
- No: No AI meeting summaries
- Yes: An AI summary of every meeting
From quote to sales order
Won quotes become sales orders on the account, with products and quantities.
- No: No sales orders
- Yes: Sales orders on the account
Automation from the first plan
Start from a template, or ask the assistant what is worth automating, on every plan.
- No: Workflow automation: from $59/month
- Yes: Workflow automation on every plan
Price and features at a glance
Every inbox, not just Gmail. We capture Gmail and Outlook, record and summarise every meeting, and put quotes, samples and sales orders on every plan, from $11.99 a user a month.
Copper prices (billed annually) and features checked on 30 September 2026 at Pricing, Integrations, Homepage. Ours are billed monthly; Enterprise is $79 a month billed yearly. See our pricing page.
Every inbox captured, not just Gmail
Copper is built around Gmail, and Gmail is the only inbox it syncs. If your sales office runs on Microsoft 365, or even a few reps do, their customer threads never reach the account.
We capture email from Gmail, Outlook and any IMAP mailbox on every plan, and file each message on the right contact. A mixed team still gets one history per customer.
Quotes and orders without a second app
In Copper, quotes come from a marketplace app such as PandaDoc, and there is no sales order at all. The deal lives in the CRM while the paperwork lives somewhere else.
Quotes, price lists and sales orders sit on the account and the deal with us, from the Basic plan up. Reps quote from the customer's price list and follow the order in the same record.
Meetings recorded, transcribed and summarised
It has no meeting recording, and no AI summaries. What a buyer said about volumes, specs or a delivery date stays in a rep's notebook, if it gets written down at all.
Every PromptLab plan records meetings on Zoom, Meet and Teams, transcribes them in over 100 languages and writes the summary. It then fills in CRM fields from the call, so the next person on the account starts with the facts.
WhatsApp and Telegram beside your email
WhatsApp reaches it only through marketplace apps, and Telegram doesn't reach it at all. Buyers who send drawings and order changes by chat end up on a rep's phone, not on the account.
In PromptLab, email, WhatsApp and Telegram threads share one Inbox on every plan. WhatsApp runs on your own WhatsApp Business number and Telegram on your company's bot, so the conversations stay with the business.
How to switch from Copper
Four steps to move your team and your data over.
1. Export from Copper
Go to Settings → Export Data and download People, Companies and Opportunities as CSV files. For activities, ask its support team for a one-time export.
2. Import into PromptLab
Click Import on our Accounts, Contacts or Deals list, then upload the CSV or pick it straight from Google Drive.
3. Map the columns
Match each field to the one it corresponds to and run the import. Tasks, notes, quotes and sales orders come in the same way.
4. Connect every inbox
Have each rep connect Gmail or Outlook so new email is captured from day one. On Enterprise, our data migration support can help move the history across.
How do we stack up against other CRMs?
The other CRMs sales teams weigh us against, one side-by-side page each.
Enterprise suiteHubSpotGet quotes and meeting recording without buying another hub.Read the comparison
Enterprise suiteSalesforceQuotes and meeting recording on day one, without a platform build.Read the comparison
AI-native CRMAttioQuotes and price lists ready-made, not a data model to design.Read the comparison
Sales CRMmonday CRMA CRM built around deals, not boards you have to set up.Read the comparison
All-in-one marketingGoHighLevelSamples, price lists and meeting notes for a product sale, not a marketing agency.Read the comparison
Sales CRMZoho CRMQuotes, samples and meeting recording in one app, not a suite.Read the comparison
Sales CRMCloseQuotes, samples and AI follow-up drafts from the first plan.Read the comparison
Sales CRMPipedriveFollow each deal from the first sample to the sales order.Read the comparison
Enterprise suiteDynamics 365Quotes, orders and meeting AI, set up by your own sales team.Read the comparison
Distribution AIProton.aiSee the price and start a trial today, no demo call first.Read the comparison
AI-native CRMBreakcoldAn AI CRM that also handles quotes, samples and orders.Read the comparison- ?Any CRMComparing another CRM?Tell us what you use today and we’ll walk you through the differences on a short call.Book a demo
Works with the tools you already use
Email, calendar, meetings, chat and AI assistants, connected in a few clicks.
Gmail
Outlook
Google Meet
Zoom
Microsoft Teams
Slack
Salesforce
HubSpot
WhatsApp
Telegram
Claude
ChatGPT
Frequently asked questions
Is Copper a CRM?
Yes, it's a CRM built for Google Workspace. It runs inside Gmail and Calendar, tracks contacts, deals and projects, and starts at $23 a seat a month, billed annually.
Which is better, Copper or PromptLab?
For a team that quotes, samples and ships products, we're the better fit. It wins for a small team that lives in Gmail and wants the lightest possible CRM, with projects tracked next to deals. We add Outlook, quotes, price lists and recorded meetings.
Is PromptLab cheaper than Copper?
Yes. Our Basic plan is $11.99 a user a month, billed monthly. Its Basic plan is $23 a seat billed annually, and workflow automation starts at $59 on Professional. We include workflows, quotes and meeting recording on every plan.
Can I move my data over?
Yes. Export People, Companies and Opportunities from Settings → Export Data. Then click Import on our Accounts, Contacts or Deals list, upload the CSV and map the columns. Enterprise includes data migration support.
Who should consider switching?
Sales teams at manufacturers and distributors that quote, sample and ship physical products. If your team splits between Gmail and Outlook, or buyers message on WhatsApp, we keep every thread on one account.