Bitrix24 review

We make PromptLab, a competing CRM, so weigh this accordingly. Bitrix24's prices and plan limits here are from its own site and help centre as of 3 November 2026, and we say plainly what it does better.

The verdict: Bitrix24 is a workspace for the whole company with a CRM inside, and for a big team its flat price per organisation is hard to beat. For a team that sells physical products it is broad where you need depth: no sample tracking, no price list per customer, and estimates wait for the $99 plan.

What Bitrix24 does well

One tool for the whole company. Bitrix24 bundles a CRM, tasks and projects, chat and video calls, a drive, sites and an online store. A company that wants everything under one login will find it there.

Priced per organisation, not per seat. Paid plans run from $49 to $399 a month, billed annually, for 5, 50, 100 or 250 users. For a large team that is cheap next to a per-seat tool.

A broad CRM. Telephony, AI call transcripts, WhatsApp, Telegram and inventory are in it, and inventory starts at $49 a month. Sales orders are there too.

A free plan and a free trial. You can try the CRM before paying.

An MCP server and an API. AI assistants can connect to its MCP server, and developers to its REST API, on the Vibe+ plans, which start at $59 (a launch price until 10 December 2026).

Where Bitrix24 falls short for B2B product sales

The gaps are around the sample, the quote and the price, which is where a product business spends its time.

• No sample tracking. Who asked for a trial batch, when it shipped and what the buyer thought usually live in a spreadsheet.
• No price list per customer. Its catalogue has products, price types and stock, but we found no list of agreed prices for each customer.
• Estimates start on Standard at $99 a month, billed annually.
• Calls are summarised inside Bitrix24. CoPilot transcribes and summarises calls made on its own telephony and video calls. Phone transcription is paid per call from the telephony balance.
• LinkedIn comes through its marketplace.
• Single sign-on starts at $399 a month.
• A lot to set up if you only need to sell. Tasks, HR tools, sites and a store come along with the CRM.

The plan a product team needs is therefore not the $49 one. Our Bitrix24 pricing post shows the totals for 5, 10 and 25 users.

Bitrix24 pros and cons

Pros

• One workspace for tasks, chat, calls and CRM
• A flat price per organisation, up to 250 users
• A free plan, plus WhatsApp, Telegram, telephony and inventory
• Sales orders and AI call transcripts
• MCP server and API on Vibe+

Cons

• No sample tracking
• Price types, not a price list per customer
• Estimates from $99
• Call summaries cover calls made inside Bitrix24
• SSO from $399

Who Bitrix24 suits

• Companies that want one tool for tasks, chat, calls and CRM.
• Larger teams, where one price per organisation beats paying per seat.
• Teams that want a free plan to start on.

Who should look elsewhere

• Manufacturers and distributors who send samples and quote against agreed prices.
• Small sales teams that only need a sales CRM and don't want a company workspace to configure.
• Teams whose buyers join Zoom, Google Meet or Teams calls that they want recorded and summarised in the CRM.

Browse the Bitrix24 alternatives for the wider field. If you decide to switch, migrating from Bitrix24 means exporting deals, contacts and companies and importing them into PromptLab.

Bitrix24 vs PromptLab at a glance

The detailed Bitrix24 vs PromptLab comparison has the full table.

Our verdict

Choose Bitrix24 if you want a single workspace for the whole company, a free plan, or one flat price for a big team. It is a sound pick for that.

Choose PromptLab if you sell products. You get a CRM that is only the sales part, with quotes, customer price lists, sales orders and sample tracking on every plan, and Zoom, Meet and Teams calls recorded and summarised, from $11.99 a user a month, billed monthly.

Frequently asked questions

Is Bitrix24 a CRM?

Yes, and more. It is a workspace with a CRM, tasks and projects, chat and video calls, a drive, sites and an online store. There is a free plan, and paid plans run from $49 to $399 a month per organisation, billed annually.

How much does Bitrix24 cost?

Four paid plans run from $49 to $399 a month, billed annually, for 5 to 250 users. The price is per organisation, not per user.

Does Bitrix24 have quotes?

Estimates start on the Standard plan at $99 a month, billed annually. There is no sample tracking, and its price types are not a price list per customer.

Does Bitrix24 work with WhatsApp and Telegram?

Yes, both are in its CRM. PromptLab puts email, WhatsApp and Telegram in one shared Inbox on every plan.

Can I move from Bitrix24 to PromptLab?

Yes. Export deals, contacts and companies from Bitrix24 as CSV or Excel, then import them into PromptLab's Accounts, Contacts or Deals list and map the columns.