How to migrate from amoCRM to PromptLab

amoCRM to PromptLab is a file-based move. You export deals, contacts and companies from amoCRM as Excel or CSV, import them into PromptLab, map the columns, and re-enter the few things that don't export.

This post walks through it for a team that sells products: why people move, what to prepare, each step, and the first week.

Why do product sales teams move from amoCRM?

amoCRM is quick to start and built around messengers: leads from Telegram, VK and MAX land in the pipeline, and Digital Pipeline and Salesbot automate the follow-up. Plans run from ₽599 to ₽1,799 a user a month, excluding VAT, as of 3 November 2026.

The reasons to move are around the deal. There is no quote with line items, no price list per customer and no sales order. Nothing tracks a sample. WhatsApp and telephony need marketplace widgets, and call recordings stay with the provider.

This post covers amoCRM as sold on amocrm.ru, not Kommo. Read our amoCRM alternatives for the wider field, or the amoCRM vs PromptLab comparison.

What to prepare before you export from amoCRM

Two limits shape the plan: only the last five notes per record export, and products on deals don't.

Step 1: export deals

Open Deals, click More at the top right and choose Export, then Excel or CSV. Filter the list first to export only part of the pipeline.

Export everything in one sitting after the freeze, so the files match each other. Name them clearly, for example deals, contacts and companies.

Step 2: export contacts and companies

In Contacts, pick contacts, companies or both, then More and Export. Only the last five notes per record come with it, and products on deals don't, so list what to re-enter.

Don't skip the list. A deal without its products loses what the customer bought and at what price, which your reps will want when the customer calls.

Step 3: import into PromptLab

In PromptLab, click Import on the Accounts, Contacts or Deals list and upload the file, or pick it from Google Drive. Start with companies, which become accounts, then contacts, then deals, so the accounts are in place before the contacts and deals that belong to them.

Step 4: map columns, then reconnect chats

Match amoCRM's fields to PromptLab's and run the import. Then import notes and tasks the same way. Check one busy account end to end: its contacts, its deals, its notes and its open tasks.

Then connect your Telegram bot or WhatsApp Business number, or each rep's own accounts with a QR code, so buyers' chats land in the Inbox on the right contact.

What to add in your first week

You've kept the pipeline your reps know. Now add what amoCRM didn't hold.

• Samples. Log each sample request on the account and the deal. How to track product samples has the routine.
• Price lists. Create a price list per key customer, so reps quote from agreed prices, not memory.
• Quotes and orders. Send a quote from a price list, and raise the sales order when the customer says yes.
• Meetings. Join your Zoom, Google Meet and Teams calls with the recorder and get a summary and a drafted follow-up.
• Workflows. Automations are on Basic: when a deal changes stage, create the next task.

Frequently asked questions

How do I export data from amoCRM?

Open Deals, click More at the top right and choose Export, then Excel or CSV. For contacts and companies, pick them in Contacts, then More and Export.

Will my notes come across?

Only the last five notes per record export from amoCRM. Save older notes elsewhere before you move if they matter.

Will products on deals come across?

No, products on deals don't export from amoCRM. List them first and re-enter them as quotes or sales orders in PromptLab.

Is there a sync with amoCRM?

No. PromptLab's two-way sync covers Salesforce and HubSpot, so an amoCRM move runs on exports and imports. A small test batch first is a good habit.

Is there help with a larger move?

Business includes data migration support and a dedicated account manager. Basic and Professional come with a 14-day free trial, with no card, which is enough to test a full import.