amoCRM vs PromptLab: which CRM should a product sales team choose in 2026?

amoCRM has three plans at ₽599, ₽1,299 and ₽1,799 a user a month, excluding VAT, with a 14-day free trial; in Uzbekistan the same plans cost 79,000, 179,000 and 259,000 soʻm. Its Enterprise plans are priced per account, from ₽149,999 a month for 50 users, and include single sign-on.

PromptLab Basic is $11.99 a user a month, Professional $23.99 and Business $99, with a 14-day free trial on Basic and Professional. amoCRM's entry plan costs less per seat, but automation, products and document templates wait for its ₽1,299 plan, while PromptLab includes quotes and workflows on Basic.

amoCRM keeps invoices on every plan, and from its ₽1,299 plan a product list and contract or invoice templates filled from the deal. It has no quote with line items, no price list per customer, no sales order and no sample tracking.

PromptLab keeps quotes, price lists by region or customer tier, sales orders and samples on the account and the deal, on every plan. A rep quotes from agreed prices, follows each sample from request to delivery and sees what a customer ordered.

Chats are amoCRM's strength. Telegram, VK and MAX connect natively, Telegram through a company bot, and WhatsApp comes through widgets from its marketplace. Gmail, Outlook, Yandex and Mail.ru mail syncs on every plan, and Salesbot can answer and route chats from the ₽1,299 plan.

PromptLab's shared Inbox holds email, WhatsApp, Telegram and LinkedIn messages on the right contact. It connects a company Telegram bot or WhatsApp Business number, or a rep's own Telegram and WhatsApp with a QR code. It has no chatbots or broadcasts, so a person answers each chat.

amoCRM records calls through more than 200 telephony providers in its marketplace, and the recordings stay with the provider. Its amoAI summarises chats and suggests replies on the ₽1,799 plan, using a YandexGPT account, but nothing transcribes or summarises a call.

PromptLab joins your Zoom, Google Meet and Teams calls, records and transcribes them, writes the summary and next steps into the CRM and drafts the follow-up email, on every plan. Claude and ChatGPT connect to it over MCP on every plan too; we found no MCP server for amoCRM.

For a team that sells in chats at volume, amoCRM has more. Salesbot answers and routes messages, Digital Pipeline moves deals on triggers, and its marketplace adds widgets for telephony, WhatsApp and much else. Partners across the region set it up for you, and its entry plan is cheaper per seat.

PromptLab suits a team that sells a physical product through quotes, samples and repeat orders, where the meeting matters as much as the chat.