amoCRM review

We make PromptLab, a competing CRM, so weigh this accordingly. This review covers amoCRM as sold on amocrm.ru, with prices from its own site and support pages as of 3 November 2026, and we say plainly what it does better. It is not Kommo, the same company's international product, which is sold separately.

The verdict: amoCRM is quick to start and built around chats with leads, with Telegram, VK and MAX landing straight in the pipeline and Salesbot automating the follow-up. For a team that sells physical products it has no quote with line items, no price list per customer, no sales order and no sample tracking.

What amoCRM does well

Built around messengers. Leads from Telegram, VK and MAX land in the pipeline, and its Digital Pipeline and Salesbot automate the follow-up. If your buyers live in chats, that is the right starting point.

Quick to start. Plans run from ₽599 to ₽1,799 a user a month, excluding VAT, and there is a free trial. In Uzbekistan the same plans are priced in soʻm, from 79,000.

A marketplace of widgets. WhatsApp and telephony come through it, which means you can add what you need.

Invoices on every plan. From the ₽1,299 plan you also get a product list and contract or invoice templates filled from the deal.

An API and email sync. Both are included.

Where amoCRM falls short for B2B product sales

The gaps are around the deal, where a product business keeps its paperwork.

• No quote with line items, no price list per customer and no sales order. Those usually live in spreadsheets.
• No sample tracking. Who asked for a trial batch, when it shipped and what the buyer said end up in a chat history.
• WhatsApp needs a marketplace widget, so each channel is another integration. Telegram connects through a company bot.
• Calls are recorded through marketplace telephony providers. Recordings stay with the provider, and nothing transcribes or summarises a call. Its AI summarises chats on the top plan.
• Digital Pipeline automation and document templates start on the ₽1,299 plan, and follow-up drafts on ₽1,799.
• Import is CSV only, and there is no MCP server for Claude or ChatGPT that we found.
• No LinkedIn.

The plan a product team needs is therefore not the ₽599 one. Our amoCRM pricing post shows the totals.

amoCRM pros and cons

Pros

• Quick to start, built around chats
• Telegram, VK and MAX leads in the pipeline
• Digital Pipeline and Salesbot automation
• Marketplace of widgets, API included
• A free trial, and prices in roubles or soʻm

Cons

• No quote with line items, price lists or sales orders
• No sample tracking
• WhatsApp and telephony through widgets
• Calls are recorded, not summarised
• CSV-only import

Who amoCRM suits

• Teams that sell mostly through chats and want automation on them.
• Companies in Russia or Uzbekistan that want to pay in roubles or soʻm.
• Small teams that want a quick start rather than a deep set-up.

Who should look elsewhere

• Manufacturers and distributors who quote line by line against agreed prices.
• Teams that send samples and need to see who is waiting on one.
• Teams that want Zoom, Google Meet and Teams calls recorded and summarised in the CRM.

Browse the amoCRM alternatives for the wider field. If you decide to switch, migrating from amoCRM means exporting deals, contacts and companies and importing them into PromptLab.

amoCRM vs PromptLab at a glance

The detailed amoCRM vs PromptLab comparison has the full table.

Our verdict

Choose amoCRM if you want a chat-first CRM with Salesbot automation, a marketplace of widgets and a low entry price in roubles or soʻm.

Choose PromptLab if you sell products. You get quotes, customer price lists, sales orders and sample tracking on every plan, calls in Zoom, Meet and Teams recorded and summarised, and WhatsApp and Telegram in one Inbox without a widget, from $11.99 a user a month, billed monthly.

Frequently asked questions

Is amoCRM the same as Kommo?

They come from the same company: amocrm.com now opens kommo.com, its international product. The two are sold separately, with their own plans and prices. This review covers the product sold on amocrm.ru.

How much does amoCRM cost?

From ₽599 to ₽1,799 a user a month, excluding VAT, across three plans, with a free trial. In Uzbekistan the same plans cost 79,000 to 259,000 soʻm.

Does amoCRM have quotes?

It keeps invoices on every plan and, from the ₽1,299 plan, a product list and templates. It has no quote with line items, price list per customer or sales order.

Does amoCRM work with WhatsApp and Telegram?

Telegram connects through a company bot and WhatsApp through a marketplace widget. PromptLab has both in the shared Inbox on every plan.

Can I move from amoCRM to PromptLab?

Yes. Export deals, contacts and companies from amoCRM as Excel or CSV, then import them into PromptLab's Accounts, Contacts or Deals list and map the columns.