Best CRM with a built-in dialer in 2026

A CRM with a built-in dialer lets a rep call from the contact record, without a separate phone app. The question is where it sits in the price list. Some vendors build calling in as the core product. Others put it on a plan at $17, $39 or $105 a seat, sell it as an add-on, or send you to a marketplace app.

Be clear on one thing first. If your reps make dozens of cold calls a day, Close is the stronger dialer than ours. Its calling is the core of the product, and it offers Power and Predictive dialling on higher plans. PromptLab's dialer is a different kind of tool: a local US or Canadian number on the Professional plan at $23.99 a user a month, with two-way SMS and a call scorecard, sitting on a CRM that also holds quotes, samples and price lists. It isn't on Basic.

What a sales team needs from a dialer

For a team selling products to a limited number of accounts, we judged on these points.

• Which plan has it. A dialer on the top plan only isn't for the whole team.
• Calling from the record. One click from the contact, not a phone app on the side.
• Texting as well. Buyers answer a text faster than a voicemail.
• What the call feeds. A call that connects to the deal, the quote and the next task.
• What it costs beyond the seat. Some vendors bill calls by usage.

The best CRMs with a built-in dialer at a glance

Swipe the table sideways to see every CRM →

Competitor prices were checked on 30 September 2026 (2 October for GoHighLevel, 3 November for Bitrix24) and are billed annually unless stated.

The best CRMs with a built-in dialer

1

PromptLab

Our pickAI-native CRM for product salesPaid plans, a month$11.99 – $99 per seat

Best for: Teams that call buyers they already know and sell on quotes and samples

The call dialer comes with Professional at $23.99 a user a month billed monthly, or $199 a year, not with Basic at $11.99. It gives a rep a local US or Canadian number. Two-way SMS goes out from the same number: one thread per contact, up to 1,600 characters, MMS attachments, STOP and START handled, and a text within 24 hours of a call is linked to that call. Replies show on the contact's and call's Messages tab and in the shared Inbox. Professional also adds the rep call scorecard in Reports, with an AI call rating and the rep's funnel against the team average. The calls feed an account that holds the quote, the price list and the sample request. For the texting routine, read how to use SMS for B2B sales.

2

Close

Sales CRMPaid plans, a month$9 – $139 per seat

Best for: High-volume phone teams

Close is calling-first: the dialer, email and SMS are built in, with Power and Predictive dialling on higher plans. Chloe, its AI teammate, summarises calls and updates records on every plan. Plans run from $9 to $139 a seat a month, billed annually. Pipelines start at $35 and workflows at $99. For a team selling products, quotes, samples and price lists are missing.

3

HubSpot

Enterprise suitePaid plans, a month$7 – $150 per seat

Best for: Teams that need calling inside a full marketing suite

HubSpot includes its dialer from the $7 Starter plan, billed annually, and has a free CRM as well. Recording is another matter: Starter doesn't record or transcribe calls, and call recording, follow-up drafts and autofill start on Sales Hub Professional at $90 a seat a month, where Professional and Enterprise add a $1,500 to $3,500 onboarding fee. Quotes sit in the separate Revenue Hub, and sales orders, samples and price lists are missing.

4

Bitrix24

All-in-one workspacePaid plans, a month$49 – $399 per account

Best for: Companies that want telephony inside an all-in-one workspace

Bitrix24 is priced per organisation, $49 to $399 a month billed annually for 5 to 250 users. Its CRM includes telephony, AI call transcripts, WhatsApp and Telegram from $49, so a whole small team gets calling on the first plan. Phone transcription is paid per call from the telephony balance. Estimates start on Standard at $99, and there are no samples.

5

monday CRM

Sales CRMPaid plans, a month$12 – $28 per seat

Best for: Teams already on monday.com boards

monday CRM's dialer starts on Standard at $17 a seat a month, billed annually, along with its AI notetaker and automations. The $12 Basic plan doesn't have it. Quotes are available from Basic, but there are no sales orders, samples or price lists.

6

Pipedrive

Sales CRMPaid plans, a month$14 – $79 per seat

Best for: Small teams that want a simple pipeline with a calling tool

Pipedrive's dialer starts on Growth at $39 a seat a month, billed annually, on a range of $14 to $79. Nova adds pre-call briefs, call recording and CRM updates on every plan. Quotes wait for Premium at $59. There are no samples, price lists or sales orders.

7

GoHighLevel

All-in-one marketingPaid plans, a month$97 – $497 per account

Best for: Agencies that already run on HighLevel

HighLevel includes a dialer and its own phone system, in a platform built for agencies with client sub-accounts. Plans are $97 to $497 a month per account, and calls, messages and AI are billed by usage on top. Call recording is billed per minute, and transcription costs extra. It has quotes, but no sales orders, samples or price lists.

8

Dynamics 365

Enterprise suitePaid plans, a month$65 – $150 per seat

Best for: Microsoft-standardised companies with IT support

Dynamics 365 Sales has a dialer from Enterprise at $105 a user a month, billed annually, the same plan where meeting recording starts. Quotes, price lists and orders are built in from Professional at $65. It works inside Outlook and Teams. There is no sample tracking.

Which CRMs left the list

Salesforce sells its dialer as an add-on. Zoho CRM, Copper and amoCRM point to marketplace apps for telephony, so you assemble the calling tool and pay for it separately. Attio, Breakcold and Proton.ai have no dialer.

A worked example: one call and one text

Say a distributor's rep calls a plant manager about a pump seal quote. The manager is in a meeting. The rep sends a text from the same number: "Quote with your price list is ready, can I walk you through it at 3?" The reply comes back to the contact's Messages tab, and the rep sees it in the shared Inbox.

The quote is on the deal, so the answer takes one click. In a CRM without quotes, the call is logged in one tool and the quote lives in another.

How we picked

We ranked by what the dialer includes, which plan it sits on and what calls cost beyond the plan, then by what else the CRM does for a product sale. Close ranks second because phone work is what it was built for, and we say plainly that high-volume callers should look at it first. HubSpot and Bitrix24 include calling on their entry plans, monday CRM and Pipedrive from $17 and $39 a seat. HighLevel has its own phone system but bills calls by usage on a platform built for agencies, and Dynamics 365 Sales holds the dialer back for Enterprise at $105. Vendors that send you to a marketplace app or an add-on didn't make the top eight.

Frequently asked questions

Does PromptLab have a built-in dialer?

Yes, on the Professional plan at $23.99 a user a month billed monthly. It gives a rep a local US or Canadian number and two-way SMS. Basic at $11.99 doesn't include the dialer or SMS.

Which CRM has the best dialer for cold calling?

Close. Calling is the core of the product, with Power and Predictive dialling on higher plans. If your team sells to known accounts on quotes and samples, PromptLab's dialer is enough and the CRM fits the sale better.

Can I text customers from the CRM?

In PromptLab, yes, on Professional: two-way SMS from the dialer's number, one thread per contact, up to 1,600 characters with MMS attachments. Close also has SMS built in.

Is the dialer an extra cost in Salesforce?

Yes. Salesforce sells its dialer as an add-on, and call recording sits in Sales Engagement, a separate add-on at $50 a user a month. Zoho CRM, Copper and amoCRM rely on marketplace apps.

Does the Chrome extension place calls?

No. PromptLab's Chrome extension saves LinkedIn profiles to the CRM, drafts opening messages and creates tasks. Calls are placed from the dialer on Professional.