Fireflies vs Otter: which AI note-taker should you choose in 2026?

Fireflies and Otter both join your calls and write the notes. Prices, free plans, languages, follow-ups, Ask AI and CRM sync compared plan by plan.

Published 20 October 2026. Prices and features from each vendor's own pages.

The short answer

FirefliesPaid from $10/seat

Choose it if you need transcription in many languages, not just six.

OtterPaid from $8.33/seat

Choose it if you want the lowest entry price, at $8.33 a seat a month.

PromptLabIn the CRM from $11.99/seat

Choose it if you want meeting notes on the deal and contact they belong to, with no sync to set up.

Fireflies and Otter are AI note-takers. Both join your Zoom, Google Meet and Teams calls, write a transcript and produce a summary with action items. They differ in price, in how many languages they cover and in how far their CRM sync goes.

Below, the two are compared on pricing, free plans, languages, AI summaries and follow-ups, and CRM sync. Every figure comes from the vendors' own pricing and product pages; prices are per user a month, billed annually, unless we say otherwise.

Fireflies vs Otter at a glance

With PromptLab in the third column: the same job done inside a CRM.

Fireflies vs Otter, with PromptLab: prices and features
Checked on 20 October 2026	Fireflies	Otter	PromptLab
Pricing
Free plan	400 min storage/team	300 min a month
Paid plans, a month	$10 – $39per seat	$8.33 – $19.99per seat	$11.99per seat on Basic
Free trial		7 days
Billing	Billed annually	Billed annually	Billed monthly
AI meeting notes
Records Zoom, Meet and Teams calls
Searchable transcripts
Transcription languages	100+	6	30+
AI summaries and action items
AI follow-up email drafts		Via AI Chat
Notes saved to CRM records		Salesforce, HubSpot	Built in
Ask AI across meetings

Pricing: $10 to $39 against $8.33 to $19.99

Otter is cheaper on the first paid plan: Pro is $8.33 a seat a month, against $10 for Fireflies Pro. On the team plans the two are close, with Fireflies Business at $19 and Otter Business at $19.99. Fireflies also publishes its Enterprise price, $39, billed annually only; Otter's Enterprise has no published price.

Both have a free plan. Billed monthly instead, Fireflies costs $18 for Pro and $29 for Business. Otter's home page also lists a 7-day free trial with Business.

Free plans and meeting limits

Otter's free Basic plan gives 300 transcription minutes a month and limits each conversation to 30 minutes. Fireflies' free plan has unlimited transcription with limited AI summaries and 400 minutes of storage per team.

On paid plans the limits differ again. Otter Pro allows meetings of up to 90 minutes and 1,200 minutes a month, while Business is unlimited and runs to 4 hours. Fireflies caps recordings at 2 hours on Free and Pro and 3 hours on Business.

Languages and transcripts

Fireflies is clearly stronger here. It transcribes in 100+ languages and adds Multi-language Mode on Business. Otter's AI transcription covers six: English, Spanish, French, German, Japanese and Chinese.

Both give you searchable transcripts. Fireflies can also record through a Chrome extension without the bot joining the call.

AI summaries, follow-ups and Ask AI

Both write summaries and action items. On Fireflies, Pro adds AI Skills, which can generate follow-up emails from your meetings. Otter's AI Chat helps you create follow-ups, and its pricing page doesn't list a separate follow-up email feature.

For questions across meetings, Fireflies has AskFred and Otter has AI Chat, which also searches your connected apps. Otter caps AI Chat at 20 queries per user a month on the free Basic plan, 50 on Pro and 200 on Business.

CRM sync

Otter syncs notes to Salesforce or HubSpot, but by user count: 1 user on Pro, 5 on Business and unlimited on Enterprise. A Pro team that wants everyone syncing has to move up.

Fireflies lists HubSpot and Salesforce among its integrations, and Pro includes unlimited integrations. Its pricing page states no per-user limit on CRM sync.

We make PromptLab, so here is where it fits.

Or record meetings inside your CRM

PromptLab is a CRM with a notetaker built in. Its bot joins Zoom, Google Meet and Microsoft Teams calls, records them and writes a transcript in more than 30 languages.

After the call you get a summary, the action items as CRM tasks on the deal and its contacts, and a follow-up email drafted for you. The notes sit on the deal they belong to, so there is nothing to sync.

How meeting recording works

Try PromptLab freeIncluded in PromptLab Basic, from $11.99 a user a month, with a 14-day free trial.

Which should you choose?

Choose Fireflies if…

You need transcription in many languages, not just six.
You want AI Skills to draft follow-up emails on the first paid plan.
You want a free plan with unlimited transcription.

Choose Otter if…

You want the lowest entry price, at $8.33 a seat a month.
You mostly work in English, Spanish, French, German, Japanese or Chinese.
You want AI Chat across your meetings and connected apps, even on the free plan.

Choose PromptLab if…

You want meeting notes on the deal and contact they belong to, with no sync to set up.
You want action items turned into CRM tasks without copying them over.
You'd rather pay for one CRM than a CRM and a note-taker.

Frequently asked questions

Is Fireflies better than Otter?

Fireflies is stronger on languages, with 100+ against Otter's six, and its Pro plan includes unlimited integrations. Otter is cheaper to start, at $8.33 a seat for Pro against $10, and its AI Chat works on the free plan.

Does Otter have a free plan?

Yes. Otter Basic is free, with 300 transcription minutes a month and conversations of up to 30 minutes. Fireflies also has a free plan, with unlimited transcription and limited AI summaries.

Which is cheaper, Fireflies or Otter?

Otter, on the first paid plan: Pro is $8.33 a seat a month billed annually, against $10 for Fireflies. Fireflies is slightly cheaper on Business, at $19 against $19.99, and publishes an Enterprise price of $39.

Does Otter have a free trial?

Otter's home page lists a 7-day free trial with Business, on top of the free Basic plan. Fireflies has a free plan, and its pricing page doesn't list a trial.

Do Fireflies and Otter work with Zoom, Google Meet and Teams?

Yes, both join Zoom, Google Meet and Microsoft Teams calls. Fireflies also offers a Chrome extension that records without the bot joining.

Is there a CRM with an AI note-taker built in?

Yes. PromptLab records Zoom, Google Meet and Teams calls, transcribes them in more than 30 languages, summarises them and turns action items into CRM tasks, on every plan from $11.99 a user a month with a 14-day free trial.