Fathom vs Otter: which AI note-taker should you choose in 2026?

Fathom and Otter both write call notes for you. Prices, free plans, languages, follow-ups, Ask AI and CRM sync compared plan by plan.

Published 20 October 2026. Prices and features from each vendor's own pages.

The short answer

FathomPaid from $15/seat

Choose it if you want unlimited recordings and transcription on a free plan.

OtterPaid from $8.33/seat

Choose it if you want the lowest entry price, at $8.33 a seat a month.

PromptLabIn the CRM from $11.99/seat

Choose it if you want meeting notes on the deal and contact they belong to, with no sync to set up.

Fathom and Otter both join your calls, transcribe them and write summaries with action items. Fathom leans on a free plan with unlimited recordings. Otter leans on a low entry price and an AI Chat that searches across meetings.

Below, the two are compared on pricing, free plans, languages, follow-ups and Ask AI, and CRM sync. Every figure comes from the vendors' own pricing and product pages; prices are per user a month, billed annually, unless we say otherwise.

Fathom vs Otter at a glance

With PromptLab in the third column: the same job done inside a CRM.

Fathom vs Otter, with PromptLab: prices and features
Checked on 20 October 2026	Fathom	Otter	PromptLab
Pricing
Free plan	Unlimited recordings	300 min a month
Paid plans, a month	$15 – $25per seat	$8.33 – $19.99per seat	$11.99per seat on Basic
Free trial		7 days
Billing	Billed annually	Billed annually	Billed monthly
AI meeting notes
Records Zoom, Meet and Teams calls
Searchable transcripts
Transcription languages	38	6	30+
AI summaries and action items
AI follow-up email drafts		Via AI Chat
Notes saved to CRM records	HubSpot, Salesforce	Salesforce, HubSpot	Built in
Ask AI across meetings	Beta

Pricing: $15 to $25 against $8.33 to $19.99

Otter is cheaper. Pro is $8.33 a seat a month and Business is $19.99; Enterprise has no published price. Fathom's Team plan is $15 a user and Business is $25, each with a minimum of 2 users, and Premium for individuals is $16.

Fathom's Premium, Team and Business plans can each be started as a free trial, and every plan has a 90-day guarantee. Otter's home page lists a 7-day free trial with Business.

Free plans and meeting limits

Fathom's free plan has unlimited recordings and transcription, with instant AI summaries. Otter's free Basic plan gives 300 transcription minutes a month and limits each conversation to 30 minutes.

Otter's paid limits rise with the plan: meetings of up to 90 minutes and 1,200 minutes a month on Pro, then unlimited minutes and 4 hours on Business.

Languages

Fathom supports transcripts in 38 languages. Otter's AI transcription covers six: English, Spanish, French, German, Japanese and Chinese.

For a team that works in more than those six, Fathom is the safer pick of the two.

Follow-ups and Ask AI

Fathom's paid plans include AI follow-up emails and action items. Otter helps with follow-ups through its AI Chat, which also searches across your meetings and connected apps.

Otter limits AI Chat to 20 queries per user a month on Basic, 50 on Pro and 200 on Business. Fathom's account-wide Ask Fathom, for questions across all calls, is a beta feature.

CRM sync

Fathom syncs call notes to HubSpot and Salesforce, but on Free, Premium and Team only for up to 3 users per domain. Deal-field sync and Deal View start on Business at $25.

Otter also limits sync by user: Salesforce or HubSpot notes sync for 1 user on Pro, 5 on Business and unlimited users on Enterprise. So Fathom Team covers more people syncing than Otter Pro.

We make PromptLab, so here is where it fits.

Or record meetings inside your CRM

PromptLab is a CRM with a notetaker built in. Its bot joins Zoom, Google Meet and Microsoft Teams calls, records them and writes a transcript in more than 30 languages.

After the call you get a summary, the action items as CRM tasks on the deal and its contacts, and a follow-up email drafted for you. The notes sit on the deal they belong to, so there is nothing to sync.

How meeting recording works

Try PromptLab freeIncluded in PromptLab Basic, from $11.99 a user a month, with a 14-day free trial.

Which should you choose?

Choose Fathom if…

You want unlimited recordings and transcription on a free plan.
You want AI follow-up emails on the paid plans.
You need more than six transcription languages.

Choose Otter if…

You want the lowest entry price, at $8.33 a seat a month.
You want AI Chat that searches across meetings and connected apps.
Your calls are in English, Spanish, French, German, Japanese or Chinese.

Choose PromptLab if…

You want meeting notes on the deal and contact they belong to, with no sync to set up.
You want action items turned into CRM tasks without copying them over.
You'd rather pay for one CRM than a CRM and a note-taker.

Frequently asked questions

Is Fathom better than Otter?

Fathom is better for free use, with unlimited recordings and transcription, and for languages, with 38 against six. Otter is cheaper on paid plans, at $8.33 a seat for Pro against $15 for Fathom Team.

Does Otter have a free plan?

Yes. Otter Basic is free, with 300 transcription minutes a month and conversations of up to 30 minutes. Fathom's free plan has unlimited recordings and transcription.

Which is cheaper, Fathom or Otter?

Otter. Pro is $8.33 a seat a month billed annually and Business is $19.99. Fathom's Team plan is $15 and Business is $25.

How many languages do Fathom and Otter support?

Fathom supports transcripts in 38 languages. Otter's AI transcription covers six: English, Spanish, French, German, Japanese and Chinese.

Is there a CRM with an AI note-taker built in?

Yes. PromptLab records Zoom, Google Meet and Teams calls, transcribes them in more than 30 languages, summarises them and turns action items into CRM tasks, on every plan from $11.99 a user a month with a 14-day free trial.