Zoho CRM vs Breakcold: which CRM should you choose in 2026?

Zoho CRM is free for three users, then from $14 a seat; Breakcold is an AI CRM for social selling at $99 a month with a seat included. Compared side by side.

Published 6 October 2026. Prices and features from each vendor's own pages.

The short answer

Zoho CRMPaid from $14/seat

Choose it if you want a free plan for three users, or paid seats from $14.

BreakcoldPaid from $99/mo

Choose it if you sell through LinkedIn, WhatsApp, Telegram and email.

PromptLabPaid from $11.99/seat

Choose it if you sell products, and deals run on quotes, price lists, samples and orders.

Our pick for product teams

Zoho CRM and Breakcold are built for different kinds of selling. Zoho CRM is the low-cost CRM in a suite of more than 50 apps, and it's free for three users. Breakcold is an AI CRM for social selling, with LinkedIn, WhatsApp, Telegram and email in one inbox.

Below, they're compared on price, focus, quotes and orders, calls and AI, and messaging. Every figure comes from the vendors' own pages; Zoho's prices are per user a month, billed annually.

Zoho CRM vs Breakcold at a glance

With PromptLab in the third column, so you can see where it fits.

Zoho CRM vs Breakcold, with PromptLab: prices and features
Checked on 30 September 2026	Zoho CRM	Breakcold	PromptLab
Pricing
Paid plans, a month	$14 – $52per seat	$99+ $10/seat	$11.99 – $99per seat
Number of plans	4	1	3
Free trial
Billing	Billed annually	One plan with one seat included, 20% less billed annually	Billed monthly
Import from CSV and Excel
Sales management
Deal pipelines
Quotes	From$23/month
Sales orders	From$23/month
Sample tracking
Price lists	From$23/month
Meetings and calls
Meeting recording and transcripts	Via marketplace
AI meeting summaries
AI follow-up email drafts	From$23/month
Meeting scheduler and call dialer	Via marketplace		From$23.99/month
AI and automation
CRM fields filled in from calls	From$40/month
Connect Claude or ChatGPT (MCP)
Workflow automation
API and webhooks			From$23.99/month
Conversations
Gmail and Outlook email sync
WhatsApp conversations
Telegram conversations
Save LinkedIn profiles	From$23/month
Privacy and security
Single sign-on (SSO)	From$40/month		From$99/month

Pricing: free and $14 to $52 a seat against $99 plus $10 a seat

Zoho CRM is free for three users, then four paid plans from $14 to $52 a user a month, billed annually. Breakcold has a single plan at $99 a month with one seat included, $10 for each extra seat, and 20% less billed annually. Both offer a free trial.

The crossover depends on the plan. Three users cost nothing on Zoho's free plan and $42 a month on its $14 plan, against $119 on Breakcold. Ten users cost $140 on Zoho's $14 plan and $520 on its $52 plan, against $189 on Breakcold, or $151.20 billed annually. Breakcold also meters AI in tokens beyond 3,000 included actions.

Quotes, orders and price books

Zoho CRM adds quotes, sales orders and price books from $23 a user a month. Breakcold has none of them ready-made, though it lets you build custom objects that someone on your team has to design and maintain.

For a product business, that's the clearest gap between them. Neither tracks samples.

Calls, meetings and AI

Breakcold records meetings, summarises them, drafts follow-ups and fills in CRM fields on its one plan, though recording spends tokens. Zoho has no AI meeting summaries, and call recording comes through marketplace apps.

Zoho drafts follow-up emails from $23 and fills fields from calls from $40. Both support MCP and have workflows and an API.

Messaging, LinkedIn and sign-on

Both work with WhatsApp. Breakcold also supports Telegram, which Zoho doesn't, and saves LinkedIn profiles, which Zoho does from $23.

Single sign-on is a Zoho feature from $40; Breakcold has none.

We make PromptLab, so here is why product teams pick it over both.

Why PromptLab is the better choice for teams that sell products

PromptLab is a CRM for B2B teams that sell products. On their entry plans, neither Zoho CRM nor Breakcold includes quotes, sales orders, sample tracking and price lists. PromptLab has all of them on every plan, from $11.99 a user a month.

Samples, quotes and orders on the first plan
On our $11.99 Basic plan, quotes, sales orders, price lists and sample tracking all sit on the account and the deal. Before quoting, a rep can see which samples went out.
Zoho CRM vs PromptLab, in full
Meetings recorded without a telephony app
We record Zoom, Meet and Teams calls ourselves, on every plan, with nothing extra to install. The summary, the follow-up draft and the updated CRM fields are ready when the call ends.
Zoho CRM vs PromptLab, in full
A brief before every customer meeting
Each meeting gets a brief from us beforehand, built from the account's history in the CRM. The meeting is recorded too, and the summary and a follow-up email draft come after it.
Breakcold vs PromptLab, in full

Try PromptLab free14-day free trial on Basic and Professional.

Which should you choose?

Choose Zoho CRM if…

You want a free plan for three users, or paid seats from $14.
You need quotes, sales orders and price books from $23.
You want other business apps from the same vendor.

Choose Breakcold if…

You sell through LinkedIn, WhatsApp, Telegram and email.
You want recording, summaries and autofill without marketplace apps.
You'd rather have every feature on one plan than pick a tier.

Choose PromptLab if…

You sell products, and deals run on quotes, price lists, samples and orders.
You want every meeting recorded, summarised and written into the CRM on every plan.
Buyers answer on WhatsApp or Telegram as well as email.

Frequently asked questions

Is Breakcold cheaper than Zoho CRM?

Not for a small team. Three users cost $119 a month on Breakcold, against $42 on Zoho's $14 plan, billed annually, or nothing on its free plan. At ten users Breakcold's $189 undercuts Zoho's $52 plan, which would cost $520.

Does Zoho CRM have a free plan?

Yes, for up to three users. Breakcold has a free trial but no free plan.

Does Breakcold support Telegram?

Yes. Zoho CRM doesn't support Telegram, though it does support WhatsApp, as does Breakcold.

Does Breakcold have quotes like Zoho CRM?

No. Zoho CRM adds quotes, sales orders and price books from $23 a user a month, billed annually. Breakcold has no quotes, though you can build custom objects.

Is there an alternative to Zoho CRM and Breakcold for teams that sell products?

PromptLab. It is a CRM for B2B teams that sell products, with quotes, price lists, sales orders and sample tracking, recorded and summarised meetings, and email, WhatsApp and Telegram in one inbox, on every plan from $11.99 a user a month with a 14-day free trial.