Dynamics 365 vs Breakcold: which CRM should you choose in 2026?

Dynamics 365 Sales has quotes and orders from $65; Breakcold is an AI CRM on one $99 plan with a seat included. Cost, AI, chat channels and quotes compared.

Published 6 October 2026. Prices and features from each vendor's own pages.

The short answer

Dynamics 365Paid from $65/seat

Choose it if you're a Microsoft company, on Outlook and Teams.

BreakcoldPaid from $99/mo

Choose it if your selling runs through LinkedIn, WhatsApp and Telegram.

PromptLabPaid from $11.99/seat

Choose it if you sell products, and deals run on quotes, price lists, samples and orders.

Our pick for product teams

Dynamics 365 Sales and Breakcold are almost opposites. Dynamics 365 Sales is Microsoft's CRM, with quotes, price lists and orders built in and a place inside Outlook and Teams. Breakcold is an AI CRM for social selling, with LinkedIn, WhatsApp, Telegram and email in one inbox.

Below, the two are compared on price, quotes and orders, AI, messaging, and setup. Every figure comes from the vendors' own pricing and product pages; Dynamics 365 prices are per user a month, billed annually.

Dynamics 365 vs Breakcold at a glance

With PromptLab in the third column, so you can see where it fits.

Dynamics 365 vs Breakcold, with PromptLab: prices and features
Checked on 30 September 2026	Dynamics 365	Breakcold	PromptLab
Pricing
Paid plans, a month	$65 – $150per seat	$99+ $10/seat	$11.99 – $99per seat
Number of plans	3	1	3
Free trial
Billing	Billed annually	One plan with one seat included, 20% less billed annually	Billed monthly
Import from CSV and Excel
Sales management
Deal pipelines
Quotes
Sales orders
Sample tracking
Price lists
Meetings and calls
Meeting recording and transcripts	From$105/month
AI meeting summaries	From$105/month
AI follow-up email drafts	From$105/month
Meeting scheduler and call dialer	From$105/month		From$23.99/month
AI and automation
CRM fields filled in from calls	From$150/month
Connect Claude or ChatGPT (MCP)	From$150/month
Workflow automation
API and webhooks			From$23.99/month
Conversations
Gmail and Outlook email sync
WhatsApp conversations	Add-on
Telegram conversations
Save LinkedIn profiles	Add-on
Privacy and security
Single sign-on (SSO)			From$99/month

Pricing: $65 to $150 a seat against $99 for one plan

Dynamics 365 Sales has three plans: Professional at $65, Enterprise at $105 and Premium at $150 a user. Breakcold has one plan at $99 a month with one seat included, $10 for each extra seat, and 20% less billed annually. Both offer a free trial.

For a single user, the $65 Professional plan is cheaper than Breakcold's $99. From two users, Breakcold's $109 is under the $130 two seats cost on Professional, and the gap widens with each seat. Breakcold's AI is token-metered beyond 3,000 included AI actions, so heavy use can add to the bill.

Quotes, sales orders and price lists

Dynamics 365 Sales is clearly ahead here. Quotes, sales orders and price lists are built in from the $65 plan.

Breakcold has none of them, nor sample tracking. It lets you build custom objects, but your team would have to design and maintain those records.

AI, calls and MCP

Breakcold includes a meeting recorder, summaries, follow-up drafts, CRM autofill and MCP on its one plan. On Dynamics 365 Sales, recording, summaries and follow-up drafts start on Enterprise at $105, and CRM autofill and MCP on Premium at $150.

The Dynamics 365 Sales MCP server also needs Copilot Studio admin rights and Copilot credits, and Microsoft's own docs say Claude Desktop isn't supported at this time. Dynamics 365 Sales does have a dialer from $105; Breakcold has none.

Messaging and LinkedIn

Breakcold has LinkedIn, WhatsApp and Telegram in the one inbox. Dynamics 365 Sales sells WhatsApp and LinkedIn tools as add-ons and doesn't support Telegram.

Single sign-on comes with Dynamics 365 Sales, and Breakcold doesn't have it.

Setup and fit

Dynamics 365 Sales asks an admin to decide environments, security roles, apps, licences and Copilot credits, and many companies bring in a Microsoft partner. It suits a company standardised on Microsoft, especially one on a Dynamics ERP.

Breakcold has a single plan, so there are no tiers to choose between, and it suits the agencies, startups and consultants it's built for.

We make PromptLab, so here is why product teams pick it over both.

Why PromptLab is the better choice for teams that sell products

PromptLab is a CRM for B2B teams that sell products. On their entry plans, neither Dynamics 365 nor Breakcold includes sample tracking. PromptLab has all of them on every plan, from $11.99 a user a month.

Set up by your team in a day
PromptLab is self-serve. Start the 14-day trial, import accounts and contacts from a spreadsheet, and quotes, price lists and meeting recording are ready the same day.
Dynamics 365 vs PromptLab, in full
Samples, quotes and orders, ready on day one
PromptLab ships all four on the account and the deal. Log a sample request, quote from the customer's price list and follow the sales order, on every plan from $11.99.
Breakcold vs PromptLab, in full
Claude and ChatGPT on every plan
On every plan, we connect Claude or ChatGPT over MCP with your own login. It looks up and updates accounts, deals and tasks with exactly the access you have.
Dynamics 365 vs PromptLab, in full

Try PromptLab free14-day free trial on Basic and Professional.

Which should you choose?

Choose Dynamics 365 if…

You're a Microsoft company, on Outlook and Teams.
Quotes, sales orders and price lists must be built in.
You need single sign-on.

Choose Breakcold if…

Your selling runs through LinkedIn, WhatsApp and Telegram.
You want recording, autofill and MCP without a $105 or $150 plan.
You want a single plan, with extra seats at $10.

Choose PromptLab if…

You sell products, and deals run on quotes, price lists, samples and orders.
You want every meeting recorded, summarised and written into the CRM on every plan.
Buyers answer on WhatsApp or Telegram as well as email.

Frequently asked questions

Is Dynamics 365 cheaper than Breakcold?

For one user, yes: $65 a month, billed annually, against $99. For two or more, Breakcold is cheaper at $99 plus $10 a seat, against at least $65 a seat on Dynamics 365 Sales. Breakcold's AI is token-metered beyond 3,000 included actions.

Does Breakcold have quotes and sales orders?

No. Breakcold has no quotes, sales orders, price lists or samples, though you can build custom objects. Dynamics 365 Sales has quotes, sales orders and price lists from $65.

Do Dynamics 365 and Breakcold have MCP?

Yes, both. Breakcold includes it on its one plan. Dynamics 365 Sales starts it on the $150 plan, with Copilot Studio admin rights and Copilot credits.

Does Dynamics 365 have WhatsApp and Telegram?

WhatsApp is an add-on, and Telegram isn't supported. Breakcold has both in its inbox.

Is there an alternative to Dynamics 365 and Breakcold for teams that sell products?

PromptLab. It is a CRM for B2B teams that sell products, with quotes, price lists, sales orders and sample tracking, recorded and summarised meetings, and email, WhatsApp and Telegram in one inbox, on every plan from $11.99 a user a month with a 14-day free trial.