Close vs monday CRM: which CRM should you choose in 2026?

Close is a calling-first CRM with a built-in dialer; monday CRM is built from boards, with quotes on its first plan. Prices, AI and messaging compared.

Published 6 October 2026. Prices and features from each vendor's own pages.

The short answer

ClosePaid from $9/seat

Choose it if your reps work leads by phone and want a built-in dialer.

monday CRMPaid from $12/seat

Choose it if you want quotes and invoices on the first $12 plan.

PromptLabPaid from $11.99/seat

Choose it if you sell products, and deals run on quotes, price lists, samples and orders.

Our pick for product teams

Close and monday CRM take different routes to a sales CRM. Close is a calling-first CRM with the dialer, email and SMS already in place. monday CRM is monday.com's sales product, and the friendliest way to build a CRM out of boards and columns.

Below, the two are compared on price, setup, quotes, calls and AI, and automation and messaging. Every figure comes from the vendors' own pricing and product pages; prices are per user a month, billed annually, unless we say otherwise.

Close vs monday CRM at a glance

With PromptLab in the third column, so you can see where it fits.

Close vs monday CRM, with PromptLab: prices and features
Checked on 30 September 2026	Close	monday CRM	PromptLab
Pricing
Paid plans, a month	$9 – $139per seat	$12 – $28per seat	$11.99 – $99per seat
Number of plans	4	4	3
Free trial
Billing	Billed annually	Billed annually; Ultimate is custom-priced	Billed monthly
Import from CSV and Excel
Sales management
Deal pipelines	From$35/month
Quotes
Sales orders
Sample tracking
Price lists
Meetings and calls
Meeting recording and transcripts		From$17/month
AI meeting summaries		From$17/month
AI follow-up email drafts		From$17/month
Meeting scheduler and call dialer		From$17/month	From$23.99/month
AI and automation
CRM fields filled in from calls		From$17/month
Connect Claude or ChatGPT (MCP)
Workflow automation	From$99/month	From$17/month
API and webhooks		From$17/month	From$23.99/month
Conversations
Gmail and Outlook email sync		From$17/month
WhatsApp conversations
Telegram conversations
Save LinkedIn profiles
Privacy and security
Single sign-on (SSO)	Google only	Enterprise plan	From$99/month

Pricing: $9 to $139 against $12 to $28

Close has four plans from $9 on Solo to $139. monday CRM has four too, three priced from $12 to $28 and Ultimate custom-priced. Both offer a free trial.

Close starts lower and ends far higher. Its $9 plan has no pipeline, though: pipelines start at $35 and workflows at $99. On monday CRM, pipelines come with Basic at $12, and the AI notetaker, automations and email sync start on Standard at $17.

A calling CRM against boards you shape

Close is built for one job: working leads by phone, email and SMS. Chloe, its AI teammate, summarises calls and updates records on every plan.

monday CRM starts from boards, columns and statuses that you shape into a pipeline. The flexibility is a real strength, and it is the natural choice if your company already runs on monday.com.

Quotes and the order side

monday CRM includes quotes and invoices from its $12 Basic plan. Close has no quotes at all.

Neither has sales orders, sample tracking or price lists, so a team that sells products keeps those in spreadsheets on either one.

Calls, dialer and AI

On Close, call recording, meeting summaries, CRM autofill and the dialer are on every plan. On monday CRM, all four start on Standard at $17, along with follow-up drafts.

Follow-up drafts are where monday CRM pulls ahead, since Close doesn't offer them. Both support MCP on every plan.

Automation, messaging and sign-in

monday CRM's workflows and API start on Standard at $17. Close includes its API on every plan, but its workflows start on Growth at $99. Email sync is on every Close plan and starts on Standard for monday CRM.

Close works with WhatsApp; monday CRM doesn't. Neither supports Telegram or saves LinkedIn profiles. Close offers Google sign-in only, and monday CRM keeps single sign-on for its Enterprise plan.

We make PromptLab, so here is why product teams pick it over both.

Why PromptLab is the better choice for teams that sell products

PromptLab is a CRM for B2B teams that sell products. On their entry plans, neither Close nor monday CRM includes sales orders, sample tracking, price lists, AI follow-up drafts, workflow automation and Telegram. PromptLab has all of them on every plan, from $11.99 a user a month.

Quotes, samples and price lists in the CRM
We keep quotes, sample tracking, price lists and sales orders on the account and the deal, on every plan. When the buyer calls back, the quote and the sample are right there.
Close vs PromptLab, in full
Built around deals, not boards
We're a sales CRM from the first screen. Deals move through pipelines linked to the account, its contacts and its quotes, with tasks and workflow automation on every plan.
monday CRM vs PromptLab, in full
The follow-up email, drafted for you
After each meeting, we write the summary and draft the follow-up email from what was said, ready to review. Before the next one, we prepare a brief on the account.
Close vs PromptLab, in full

Try PromptLab free14-day free trial on Basic and Professional.

Which should you choose?

Choose Close if…

Your reps work leads by phone and want a built-in dialer.
You want call recording and summaries from the $9 plan.
You need WhatsApp next to email and SMS.

Choose monday CRM if…

You want quotes and invoices on the first $12 plan.
You want workflows from $17 rather than $99.
Your company already runs on monday.com and you want sales on the same boards.

Choose PromptLab if…

You sell products, and deals run on quotes, price lists, samples and orders.
You want every meeting recorded, summarised and written into the CRM on every plan.
Buyers answer on WhatsApp or Telegram as well as email.

Frequently asked questions

Is monday CRM cheaper than Close?

Mostly. monday CRM runs from $12 to $28 a seat a month, billed annually, with Ultimate custom-priced. Close runs from $9 to $139. Close's Solo plan is the cheaper start, but it has no pipeline and its workflows only begin at $99.

Does monday CRM have call recording?

Yes, from the Standard plan at $17 a seat a month, along with meeting summaries and a dialer. Close records calls on every plan.

Does Close have quotes?

No. Close has no quotes, price lists or sales orders. monday CRM includes quotes and invoices from its $12 Basic plan.

Do Close and monday CRM support WhatsApp?

Close does; monday CRM doesn't. Neither supports Telegram.

Is there an alternative to Close and monday CRM for teams that sell products?

PromptLab. It is a CRM for B2B teams that sell products, with quotes, price lists, sales orders and sample tracking, recorded and summarised meetings, and email, WhatsApp and Telegram in one inbox, on every plan from $11.99 a user a month with a 14-day free trial.