monday CRM vs Dynamics 365 Sales: which CRM should you choose in 2026?

monday CRM builds sales from flexible boards at $12 to $28 a seat; Dynamics 365 Sales is Microsoft's CRM at $65 to $150. Prices, quotes and AI compared.

Published 6 October 2026. Prices and features from each vendor's own pages.

The short answer

monday CRMPaid from $12/seat

Choose it if you want a CRM your own team can shape, from $12 a seat.

Dynamics 365Paid from $65/seat

Choose it if your company runs on Microsoft, with Outlook and Teams every day.

PromptLabPaid from $11.99/seat

Choose it if you sell products, and deals run on quotes, price lists, samples and orders.

Our pick for product teams

monday CRM and Dynamics 365 Sales sit at opposite ends on price. monday CRM is a CRM made from boards and columns, from $12 a seat. Dynamics 365 Sales is Microsoft's CRM, the natural pick for a company already on Microsoft, from $65 a user and with a lot to configure.

Below, the two are compared on price, setup, quotes and orders, calls and AI, and messaging. Every figure comes from the vendors' own pages; prices are per user a month, billed annually.

monday CRM vs Dynamics 365 at a glance

With PromptLab in the third column, so you can see where it fits.

monday CRM vs Dynamics 365, with PromptLab: prices and features
Checked on 30 September 2026	monday CRM	Dynamics 365	PromptLab
Pricing
Paid plans, a month	$12 – $28per seat	$65 – $150per seat	$11.99 – $99per seat
Number of plans	4	3	3
Free trial
Billing	Billed annually; Ultimate is custom-priced	Billed annually	Billed monthly
Import from CSV and Excel
Sales management
Deal pipelines
Quotes
Sales orders
Sample tracking
Price lists
Meetings and calls
Meeting recording and transcripts	From$17/month	From$105/month
AI meeting summaries	From$17/month	From$105/month
AI follow-up email drafts	From$17/month	From$105/month
Meeting scheduler and call dialer	From$17/month	From$105/month	From$23.99/month
AI and automation
CRM fields filled in from calls	From$17/month	From$150/month
Connect Claude or ChatGPT (MCP)		From$150/month
Workflow automation	From$17/month
API and webhooks	From$17/month		From$23.99/month
Conversations
Gmail and Outlook email sync	From$17/month
WhatsApp conversations		Add-on
Telegram conversations
Save LinkedIn profiles		Add-on
Privacy and security
Single sign-on (SSO)	Enterprise plan		From$99/month

Pricing: $12 to $28 against $65 to $150

monday CRM's published plans run from $12 to $28 a seat a month, with Ultimate custom-priced. Dynamics 365 Sales has three plans: Professional at $65, Enterprise at $105 and Premium at $150. Both offer a free trial.

The gap is large. Ten seats on monday CRM's $12 Basic plan cost $120 a month, while ten on Dynamics 365 Sales' Professional plan cost $650. Even monday CRM's $28 plan is below Dynamics 365 Sales' entry price.

Boards to shape against a platform to configure

monday CRM is the friendliest way to build a CRM from boards, but someone designs the sales process. Dynamics 365 Sales asks more of an admin: environments, security roles, apps, licences and Copilot credits, and many companies bring in a Microsoft partner.

Dynamics 365 Sales works inside Outlook and Teams, which is its draw for a Microsoft company. monday CRM's draw is that teams already on monday.com can keep sales on the same boards.

Quotes, sales orders and price lists

Dynamics 365 Sales has quotes, price lists and sales orders from Professional at $65. monday CRM has quotes and invoices from its $12 Basic plan, but no sales orders and no price lists.

Neither tracks samples. For a team that sells products, the order side is where Dynamics 365 Sales pulls ahead.

Calls, meetings and AI

monday CRM's AI notetaker, recording, summaries, follow-up drafts, CRM autofill and dialer all start on Standard at $17. Dynamics 365 Sales starts recording, summaries, follow-up drafts and a dialer on Enterprise at $105.

Dynamics 365 Sales keeps CRM autofill and MCP for Premium at $150. monday CRM supports MCP from Basic, so Claude or ChatGPT can connect on the $12 plan.

Messaging, workflows and sign-on

Dynamics 365 Sales includes workflows, an API and email sync from the start, and sells WhatsApp and LinkedIn tools as add-ons. monday CRM has workflows, an API and email sync from $17, and no WhatsApp or LinkedIn.

Single sign-on is included in Dynamics 365 Sales. In monday CRM it needs the Enterprise plan. Neither supports Telegram.

We make PromptLab, so here is why product teams pick it over both.

Why PromptLab is the better choice for teams that sell products

PromptLab is a CRM for B2B teams that sell products. On their entry plans, neither monday CRM nor Dynamics 365 includes sample tracking, meeting recording, AI meeting summaries, AI follow-up drafts, CRM fields filled in from calls and WhatsApp. PromptLab has all of them on every plan, from $11.99 a user a month.

Built around deals, not boards
We're a sales CRM from the first screen. Deals move through pipelines linked to the account, its contacts and its quotes, with tasks and workflow automation on every plan.
monday CRM vs PromptLab, in full
Set up by your team in a day
PromptLab is self-serve. Start the 14-day trial, import accounts and contacts from a spreadsheet, and quotes, price lists and meeting recording are ready the same day.
Dynamics 365 vs PromptLab, in full
Summaries and follow-ups on the first plan
For $11.99, our Basic plan records and transcribes each meeting, writes the summary and drafts the follow-up email. It fills in CRM fields from the call too, so the deal stays current.
monday CRM vs PromptLab, in full

Try PromptLab free14-day free trial on Basic and Professional.

Which should you choose?

Choose monday CRM if…

You want a CRM your own team can shape, from $12 a seat.
Sales should sit on the same boards as other monday.com work.
A low price matters more than orders and price lists.

Choose Dynamics 365 if…

Your company runs on Microsoft, with Outlook and Teams every day.
You need sales orders and price lists from the entry plan.
You have admin time to configure it, or a partner to do it.

Choose PromptLab if…

You sell products, and deals run on quotes, price lists, samples and orders.
You want every meeting recorded, summarised and written into the CRM on every plan.
Buyers answer on WhatsApp or Telegram as well as email.

Frequently asked questions

Is monday CRM cheaper than Dynamics 365 Sales?

Yes. monday CRM's published plans run from $12 to $28 a seat a month, billed annually, while Dynamics 365 Sales runs from $65 to $150. Even monday CRM's top published plan costs less than Dynamics 365 Sales' entry plan.

Does monday CRM have sales orders?

No. monday CRM has quotes and invoices from its $12 Basic plan, but no sales orders or price lists. Dynamics 365 Sales has all three from Professional at $65.

Does Dynamics 365 Sales record calls?

Yes, from Enterprise at $105 a user a month, billed annually. monday CRM's AI notetaker and recording start on Standard at $17.

Do monday CRM and Dynamics 365 Sales support WhatsApp?

Dynamics 365 Sales offers WhatsApp as an add-on. monday CRM does not support it. Neither supports Telegram.

Is there an alternative to monday CRM and Dynamics 365 for teams that sell products?

PromptLab. It is a CRM for B2B teams that sell products, with quotes, price lists, sales orders and sample tracking, recorded and summarised meetings, and email, WhatsApp and Telegram in one inbox, on every plan from $11.99 a user a month with a 14-day free trial.